Sales
What department did the most volume last week?
Lumber $94,500
Which associate was recognized for their customer service skills during the presentation?
Kim Houk
What time should the LSR be completed Daily?
10am
B.O.B
Bottom of Basket
Who has the most credit applications during 1H
Char
What department beat sales plan by the most % last week?
Nursery, 5.4% above plan
What is SMART service?
Seek out the customer
Meet the customers needs
Add on related items
Review that the customers needs were met
Thank the customer.
How many action items need to be done per department on the LSR?
Two
R.E.D
Red Each Description
What departments made sales during 1H
Rough Electrical, Rough Plumbing, Nursery, Fashion Bath, Flooring, Seasonal, Lumber, Paint, OPE, Install Sales
What department had the highest installed sales volume last week?
Flooring $12,246
What score should you ask for when talking to a customer about the survey on a receipt?
10!
What PPE should you use when loading lumber or block?
Lowe's Gloves
L.I.S.A
Look Inside All
Which associate has the greatest number of Leads and Details?
Monica Dugan
What item in Seasonal was the largest ticket item this year?
Craftsman T110s
When does the store receive credit for an internet sale?
Only after the ticket has been printed.
How many Snappy's should each associate input per shift?
Two
I.R.P
Inventory Replenishment Program
Which Overnight associate has the best metrics for packout?
Victoria
Which Product Group is the highest selling category in Lumber YTD?
Treated Lumber
What are some things that we install as a company?
Flooring, Kitchen cabinets, Countertops, Windows, Doors, Roofs, and Hot Water Heaters
When using power equipment down an aisle what do you need to have before you raise into the air?
Aisle Blocker
LSR
Lowe's Safety Review
Which store is #1 vs plan in Q2?
Martell 2335!!!!