Sales
What department did the most volume last week?
Lumber $94,500
Which associate was recognized for their customer service skills during the presentation?
Kim Houk
What time should the LSR be completed Daily?
10am
What department beat sales plan by the most % last week?
Nursery, 5.4% above plan
What is SMART service?
Seek out the customer
Meet the customers needs
Add on related items
Review that the customers needs were met
Thank the customer.
How many action items need to be done per department on the LSR?
Two
What department had the highest installed sales volume last week?
Flooring $12,246
What score should you ask for when talking to a customer about the survey on a receipt?
10!
What PPE should you use when loading lumber or block?
Lowe's Gloves