Attendance Avenue
If management is not notified within 2 hours of shift starting, this will count as an automatic corrective action.
What is improper call out.
How many days do you have to issue a CA to a team-member?
What is 10 business days.
What are suspensions not used for?
What is discipline.
Define coaching
What is regular, on going feedback.
A no call/no show is an automatic ______ ?
What is a written.
Who needs to approve CA's first?
What is Human Resources.
Suspension meetings should be scheduled 5 business days from date of suspension.
What is false.
Working with the wrong uniform pants.
What is coaching moment.
Minutes before it counts as tardy?
What is 10 minutes.
What information does a performance CA need to have?
What is
Summary of incident
Specify what policy is being violated
Summary of the policy
Future violations of our company policies can be subject to further disciplinary action up to and including termination.
When suspending a team member what 2 things do you need to collect from them?
What is a statement and badge.
When is coaching done?
What is when the incident does not reach the level that necessitates an immediate corrective action or termination.
John has a verbal warning that was issued to him on 8/18/2023. On 12/28/2023, 1/8/2024, and 1/10/2024 he is late to work. Does John have enough infractions for a written?
What is no because you need 4 infractions within a 90 day rolling period to be issued a written.
When issuing a CA why is it important to have a witness?
What is, in case the team member refuses to sign the form.
From page 63 name a behavior or act that would be grounds for immediate termination.
What is:
Violence
Gross insubordination
Highly dangerous behavior
Criminal behavior
Theft
Benefits of Coaching. (Name one)
What is:
Key to managing multiple priorities
Improves team member performance
Team members meet or exceed expectations
Stimulates continuous improvements
Alex has a written that was issued to her on 6/10/2022. It is now 6/11/2023. If Alex get's 5 more infractions within the 90-day rolling period what would be her documentation.
What is a verbal, because her written has expired since it has been a year.
Sarah has a verbal for a cash policy violation. Now she is showing up to work with the incorrect uniform. Can we issue Sarah a written?
What is no.
Future violations of our company policies can be subject to further disciplinary action up to and including termination.
What is true.
A barista is not connecting with customers which is affecting her upsell. What coaching approach might a manager take? (Name at least one)
What is:
Give customer service techniques.
Offer ongoing feedback and encouragement.
Conduct role-playing exercises.