Italian
Fill in the missing blanks. Step 3 of a TNA is to determine the causes of a lack of _____ or _____.
Skill or will.
Ability or Motivation.
What are two tools or techniques to identify whether training is the solution?
Ishikawa diagram (Fishbone) and The 5 Why's.
What is one action the team leader should do after the final stage (Adjourning) of Tuckman's Team Development?
Celebrate success.
Document lessons learned.
When delegating tasks, state two criteria to help you assess if a person is suitable.
Organisational level (can do a good job but has the lowest level of overall responsibility)
Match strengths and skills
Development potential (impact on job satisfaction/career opportunity)
Current workload, and reliability.
Name three documents that can be used to gather data for the TNA.
Job Description, HR database, Appraisals, Competency frameworks, Customer feedback,
What methods can be used to evaluate Level 3 (Behaviour) based on Kirkpatrick four levels of evaluation?
Observations, performance appraisals, monitoring performance, seeking 360 feedback, measuring KPI's for the individual/team
What is the second of the five stages of team development (according to Bruce Tuckman)?
Storming
Name two factors of the Trust Equation.
Credibility
Reliability
Intimacy
Self-orientation
A TNA should always be performed where a major new development in policy, equipment/system acquisition or procedure is deemed to have an impact on the business. True or False?
True
You have identified that training is the answer. Name three methods to meet the needs.
In-house, virtual learning, blended/e-learning, coaching, mentoring, secondment, OJT, conferences,
State one goal of transferring knowledge (also known as KT).
Identify key positions and people where potential knowledge loss is most imminent,
Assess how critical the knowledge loss will be.
Develop a plan of action to ensure the capture of that critical knowledge and a plan of action to transfer it.
When giving constructive feedback, what acronym can help you focus on the key points?
BOOST
Balanced, Owned, Objective, Specific and Timely.
Name three aspects included in a Training Needs Analysis Process.
Possible answers -
Review of current training, V,M,V, Strategy, Objectives and Goals,
Review of current and desired performance, identify gaps/discrepancies
Research methods - documements
Interviewing stakeholders' data - internal and external
What are the three different types of learning styles?
Visual, Auditory, Kinaesthetic.
Name three stages of the Performance Management Cycle.
Planning, Monitoring, Developing, Rating and Rewarding.
Which of the five conflict management styles results in a win-win outcome?
Collaboration.
Who invented Pizza?
a. Raffaele Esposito
b. Mario Pizzaria
c. Valerio Calzone
a. Raffaele Esposito
Which country does Om Ali originate from?
a. United Arab Emirates
b. Egypt
c. KSA
b. Egypt
How many main types of Japanese sushi are there?
a. 0-3
b. 3-6
c. 6-9
b. Five
Nigiri, Sashimi, Maki, Uramaki, Temaki
Chicken Tikka Masala, a dish that made Indian food famous the world over, was invented in which country?
Scotland.