Causes of change/Resistance to change
Name 3 of the 5 causes of change in business
competitors, technology, employees, consumers, laws
Name three approaches to change management
change from controller to facilitator, employee empowerment, employee participation, teamwork and TQM
What does TQM stand for
Total Quality Management
What does AI stand for?
Artificial Intelligence
Name one reason why consumers cause change for businesses
change in consumer tastes, demand for greater choice, a growth in demand for environmentally friendly and ethical products
What is employee empowerment?
Giving employees power to make decisions about how to do the job, without having to ask the manager’s permission.
Which management style delegates tasks to employees and makes them feel a part of the change process
Facilitator manager
Name three forms of technology that impact on production, marketing and distribution of a firms goods and services
CAD, CAM, CIM, voice recognition software, AI
Give three reasons why employees may resist change
Fear of failure, redundancy, loss of control, lack of rewards, lack of motivation
Give two risks of employee empowerment
mistakes can occur, poor decision-making, loss of control
Name the 4 stages of teamwork
forming, storming, norming, performing
Name two ways new technology has had a major impact on employees
easier to do a job (efficiency), new types of jobs, redundancies, remote working (teleworking)
Give the full names for the 3 abbreviations: CAD, CAM and CIM
Computer Aided Design, Computer Aided Manufacturing, Computer Integrated Manufacturing
Name three of the principles of TQM
Focus on consumers, continuous improvement, employee empowerment, quality assurance, teamwork
Give two methods of employee participation
work councils, worker directors and share options
Identify three impacts of technology on management
wider span of control, faster communication, can cause management stress, improved decision-making, improved production efficiency
Name three ways management can reduce resistance to change
open communication, employee involvement, leading by example, rewards and training
Give three methods that can be used to encourage empowerment
investment in training, offering financial and non-financial rewards, trusting employees, having a control mechanism
Provide three risks of TQM
it is a slow process, constant pressure on staff, high cost and staff can resist due to effort required to implement it
Give two ways technology increases business costs and two ways it reduces business costs
Increase: large capital costs, employee training
Reduce: improved quality, staff redundancy