Prosci/ADKAR
How many times does Prosci recommend repeating key messages?
a. 7 to 8 times
b. 3 to 4 times
c. 5 to 7 times
d. At least twice
c. 5 to 7 times
True of false: A leader is always a manager and a manager is always a leader.
FALSE - not necessarily
True or false: Change is internal and transition is external.
FALSE: Change is external and transition is internal
What does WIIFM stand for?
What's in it for me
Which mountain range contains the highest peak in the world (Mt. Everest)?
Himalayas
The Prosci Change Triangle (PCT) Model requires a balance of what three components for change to be successful?
Leadership/Sponsorship, Project Management, and Change Management
Kotter say what two elements are essential for change to be successful?
Heart and Mind (Head)
In the SCARF model, what element explains our ability to predict the future.
Certainty
In the "Rider and the Elephant" video analogy, what represents our emotions and instincts?
The elephant
What is the smallest country in the world?
Vatican City
When performing an ADKAR assessment, what is the numerical score that identifies an element as a "Barrier Point"?
a. 3 or less
b. 3 or more
a. 3 or less
Which of the following is not part of Kotter's 8 Step Change Model:
a) Make it stick
b) Get the vision right
c) Create long-term wins
c) Create short-term wins
What does SCARF stand for?
Status, Certainty, Autonomy, Relateness, and Fairness
True of false: For change management to be effective, it is best to have fewer people involved.
False: Kotter's enhanced 8 Step Model encourages enlisting a volunteer army (diverse many rather than a select few)
Which country is the LEGO Group (a major change case study) headquartered in?
Denmark
The most challenging ADKAR element to achieve is what?
Desire - personal decision to participate in the change
In Step 7 of Kotter's 8 Step Change Model, he warns to not declare what too early?
Victory
In the 1960s, who developed a change curve to explain the grieving process?
Elisabeth Kubler-Ross, a Swiss pyschiatrist
In Prosci's research, how many times more likely are you to achieve project objectives with proper change management?
6 times
Which country occupies the largest landmass in South America?
Brazil
What is the number one obstacle to successful change?
A. Active and visible sponsorship
B. Forming a guiding team
C. Managing communication
D. Achieving leadership buy-in
A. Active and visible sponsorship
In Kotter’s model, what is the purpose of "Generating Short-Term Wins"?
a. To build momentum, reward change agents, and help silence critics
b. To gain leadership buy-in and additional funding
c. To reinforce the importance of the change
a. To build momentum, reward change agents, and help silence critics
According to the "Four Stages of Competence," which stage is considered the most painful and the most likely point for resistance?
Conscious Incompetence ("I know that I don't know something.")
Anger at others and at self is shown on what change curve?
a. John Fisher's Personal Transition Curve
b. Kubler-Ross' Change Curve
c. William Bridges' Transition Model
a. John Fisher's Personal Transition Curve
What country on average takes the most time to eat their meals?
France