form that displays the entire week in which people should be positioned (lunch and dinner)
What is 7 day deployment chart
100
the MIC communicates goals to the team (Shift Rallies)
What is Target Setting
100
the minimum times in a year that a store can be audited
What is 3 times a year
100
the number of seconds required to get a green lunch daypart Monday through Friday
What is 50 seconds?
100
any point in the drive thru where traffic is backed up, much like the slim neck of a bottle slowing the flow of water
What is a bottleneck?
200
the number of people required on a shift for the second line to be open
What is 5?
200
MIC ensures that batteries are charged and headsets are working
What is equipment functionality?
200
the number of points deducted if a team member is wearing pants that are frayed
What is 5 points
200
the number of day parts available every week
What is 35?
200
Position where the manager in charge needs to spend 80% of his/her time during peak periods
What is MIC Zone?
300
the number of TM's needed in order for two people to be deployed at the drive-thru window
What is 6?
300
3 rights
team properly assigned to correct areas
What is deployment
300
the time frame steritech has to re audit a store after a failure (Food Safety or operations)
What is 30 to 45 days
300
the number of day parts required on any store to obtain a green rating for the week
What is 25 day parts, or 70%?
300
Headsets charged and drawers stocked
Monitor and verify all food safety standards are met
Check ingredient levels using prep guide
Review TM training calendar
What are pre-rush activities
400
the time the MIC needs to verify proper deployment after the schedule has been posted by RGM
What is One Week ahead?
400
MIC ensures right amount of prep completed prior to rush
stations properly stocked with food , wrap, bags, condiments
utensils must be in their proper place
What is Rush Ready?
400
the number of points available on CORE evaluation for product quality
What is 71 points
400
The total weight of speed of service on your balanced score card
What is 10%?
400
is sent to the store every Wednesday morning
color coded speed of service results (yellow, green, red)
provides the current's week successful dayparts as well as the prior 3 weeks
What is the weekly day part report?
500
1 minimum deployment changes
2 team working together
3 Accuracy with speed
4 no customer complaints
5 training completed
6 proud of the food you serve
What are MIC success Goals
500
it is needed to provide consistent speed of service in every store
What is TRED?
500
the number of points required for a store to obtain a green rating
What is 158 points
500
The total points available on CORE evaluation for speed
What is 19 points?
500
the category in the balanced score card in which you would find Bottleneck rating