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A negative response to conflict is...
Cursing
Physical Violence
Shutting the person out
A positive response to conflict is...
Being calm (taking deep breaths)
Listening to the person
Being willing to come to a solution
What is the neglect response?
Denying or minimizing the problem.
What is the loyalty response?
When one stays in a relationship despite the differences.
What is the voice response?
When problems are addressed directly and an attempt to find a solution is made.
Define unproductive conflict.
Knowing the problem but disregarding the other person in the relationship
During which stage of unproductive conflict communication do people tend to listen poorly?
Early stage
What is kitchen sinking?
When a person decides to throw everything in an argument except for the kitchen sink
Give an example of an unhealthy loyalty response.
Staying even though your significant other makes you feel anything but good
Staying after physical/mental/emotional abuse
Define Lose-Lose conflict orientation.
The lose-lose orientation assumes that conflict results in losses for everyone and that it’s unhealthy and destructive for relationships.
Give an example of a unproductive communication style.
Poor listening,
Interrupting the other person
Being narcissistic
Give an example of a healthy loyalty response.
Working on solutions to your problems.
Allowing everyone to cool off.
Listening to one another.
In this orientation one person wins at the expense of the other.
Define Win-Win conflict orientation.
This orientation assumes that there are usually ways to resolve differences so that everyone gains.
Give an example of a constructive communication style.
Sensitive listening
Recognizing the other's concern
Validating the other's emotions/point of view.