Definition:
Constructive or cooperative conflict and is characterized by consultative interactions, a focus on the issues, mutual respect, and useful give and take
Functional Conflict
100
Name one trend that makes conflict inevitable
-Constant change
-Greater employee diversity
-More Teams
-Less face-to-face
-Global economy with increased cross-cultural dealings
100
What is Professor Welch's middle name?
M.
200
Definition:
interpersonal opposition based on personal dislike and/or disagreement.
personality conflict
200
What do you call someone who is an independent neutral party whose duty is to investigate and resolve complaints?
An Ombudsman
300
Definition:
Conflict among work groups, teams, and departments are also known as?
Intergroup conflict
300
Name the 3 Desired Outcomes of Conflict
Agreement
Stronger Relationships
Learning
400
Definition:
Conflict that raises different opinions regardless of the personal feelings of the managers
programmed conflict
400
When asked what makes them uncomfortable, 73% of managers said what?
A) Speaking to large audiences
B) Building relationships with people I dislike
C) Asking for a raise
Answer B
500
Definition:
Give-and-take decision-making process involving interdependent parties with different preferences
Negotiation
500
Name the alternative style for handling dysfunctional conflict that is appropriate when an unpopular solution is implemented?