A struggle between at least two interdependent people, expressed verbally or nonverbally over incompatible goals, scarce resources and interference from others.
What is the definition of conflict?
100
Ignoring and sidestepping disagreements is this.
What is Avoidance?
100
Dredging up old problems & issues from the past during a conflict.
What is Gunny-sacking?
100
It is important to seek out differences of opinion when everyone in the group seems to be agreeing.
What is true?
100
An avoidance technique which presents the illusion of agreement in a small group.
What is Groupthink?
200
We misunderstand, disagree about issues and our personalities clash.
What are Pseudo, Simple, and Ego, (the three types of conflict)?
200
I have great concern for the members of my group as well as myself.
What is the collaboration method of conflict management.
200
Breathing, using self-talk, monitoring non-verbal messages and anger levels are examples of this.
What are strategies for managing emotions during a conflict?
200
Blank is discussion about discussion.
What is Metadiscussion?
200
Three examples of groupthink presented in this chapter include the Challenger and Columbia space shuttle disasters and this.
What is Texas A&M University bonfire?
300
All conflict can be resolved with compromise.
What is a misconception about conflict?
300
This can result in greater defensiveness, efforts to control other group members, and send messages that blame others.
What is the Competition method of conflict management?
300
He takes credit for someone else's work. She is purposefully disconfirming and is verbally abusive toward group members.
What is an unethical aggressive person?
300
This occurs when all group members commit to a decision
What is Consensus?
300
in Groupthink critical thinking is neither of these.
What is encouraged or rewarded?
400
To test and challenge a group's ideas.
What is the value of conflict?
400
When you blank, in the blank, I feel blank.
What is the X-Y-Z formula?
400
Describing behavior that is offensive or irritating and its effects on group members.
What is disclosing your feelings?
400
"Willette, we haven't heard from you, do you have any input?", would be an example of this.
What is a metadiscussional phrase?
400
Groups that have highly esteemed blank are prone to groupthink.
What is a Leader or Leaders?
500
Risk, perceived inequity, culture, personality, information, power and influence.
What are some of the causes of conflict?
500
Basing decisions on objective criteria, focusing on shared interests while generating problem solving options and separating the group from the problem
What are principles and skills of collaborative conflict management?
500
This makes developing collaborative groups and teams challenging.
What are individualistic cultural traditions?
500
At times it is necessary to sacrifice personal preferences in order to achieve consensus.
What is True?
500
Two ways to prevent groupthink is to encourage blank and play the role of blank.
What is independent critical thinking and the Devil's advocate?