Managing for Performance

Daily Managing

100

CONSISTENCY ACHIEVES THIS; SOMETHING ALL TEAMS AND BUSINESSES STRIVE FOR

EXCELLENCE

200

CONVEYING INFORMATION, WHETHER WRITTEN OR VERBAL

COMMUNICATION

300

THIS PRINCIPLE STATES YOU SHOULD SPEND MOST OF YOUR TIME WITH YOUR HIGH PERFORMERS

80/20

SMART Goals

100

WHAT DOES THE S IN SMART GOALS STAND FOR?

SPECIFIC

200

THIS IS A SMART GOAL; TRUE OR FALSE?

"I need you to clean the ice cream machine as often as possible."

False

300

THIS IS A SMART GOAL; TRUE OR FALSE?

"Take this basket of go-backs and complete it within 30 minutes."

True

Performance Logs & Counseling Notices

100

THE FIRST STEP IN CORRECTING A BEHAVIOR

VERBAL CONVERSATION

200

THESE CAN BE EITHER POSITIVE OR NEGATIVE

PERFORMANCE LOG

300

THESE ARE MEANT "TO IMPROVE, NOT TO PUNISH."

COUNSELING NOTICE

Supervisor Toolbox

100

THESE COME IN 30, 60, 90, AND ANNUAL VARIETIES 

PERFORMANCE REVIEWS

200

THE USE OF THIS TOOL ENSURES THERE ARE NO SURPRISES DURING PERFORMANCE REVIEWS

DAILY COACHING AND FEEDBACK

300

WHEN DOING THIS, YOU WANT TO BE ACCURATE, SPECIFIC, AND CONSISTENT

OBSERVING