MLD Cycle
Three steps to the systematic development cycle
What is Plan, Implement, Review?
Factors change outside the business
What is PEST?
What is to be clear on roles and responsibilities?
What is better chance of having plan implemented?
One of the 4 Kirkpatrick evaluation consisting of asking "Did people enjoy it? What should be changed about the way it was delivered?"
What is Reaction?
Ideal time to create a plan
When is beginning of year?
Factors change inside the business
What is POST?
In this area, people get bored, cynical, apathetic and critical. People will leave.
What is Low Support, Low Challenge?
One of the 4 Kirkpatrick evaluation consisting of asking "What has the learner learnt? Were the learning objectives met?"
What is Learning?
Benefits of having a systematic approach to L&D
What is it will help us to get maximum benefit in terms of time, results and value for money from our learning and development activities?
4 categories of L&D needs
What are Corrective, Mandatory/Compliance, Required/Essential, Developmental needs?
An environment where people feel pressurised and blamed. Probably a lot of stress in this area.
What is Low Support, High Challenge?
One of the 4 Kirkpatrick evaluation consisting of "How has behaviour back at work changed as a result of the activity? Has the performance gap been closed?"
What is Job Behaviour?
4 Learning Honey & Mumford Styles
What are Activist, Reflector, Theorist, Pragmatist?
Definition of Blended Learning
What is combining development methods to maximise learning? (formal training, social learning, experiential)
A motivating environment where people want to learn and do better.
What is High Support, High Challenge?
One of the 4 Kirkpatrick evaluation consisting of "What difference has the activity made to the business?"
What is Business Results?
Importance of developing department specific goals linked to hotel goals
What is a better chance of achieving all goals if everyone is aligned?
Examples of information sources for operational needs analysis
What are LQE inspections, TrustYou data, hotel glitch reports, financial statements, CXS results, FLHSS audits, observations, discussions, L&D records, Talent Reviews, etc.?
In this area, colleagues may feel nice, but it is very cozy and complacent. People easily become bored and stop trying.
What is High Support, Low Challenge?
The best opportunities to review learning
When is
• At the end of each learning and development activity
• Once people return to work after an activity
• At the end of the learning and development plan period
• If appropriate, in line with the business planning cycle
• When we get feedback from the guest satisfaction survey, colleague engagement survey, LQE inspection.