Channels and intermediaries
Functions of Channel Intermediaries
DISINTERMEDIATION AND AND E-CHANNELS
Retail
Amazon
Non-Retail Channels
100

This consists of interdependent entities that are aligned for the purpose of transferring possession of a product from producer to consumer or business user.


What is a channel of distribution?
100

Often, intermediaries provide a sales force to represent a manufacturer’s product line. What function does this intermediary serve?

What is Selling?
100
This can happen when one or more of the marketing channels is eliminated, usually because of technology
What is disintermediation?
100

This is any business activity that creates value in the delivery of goods and services to consumers for their personal consumption and is an essential component of the supply chain.


What is Retailing?
100
Amazon was started in this year
What is 1994?
100
Sears, JCPenney and LL Bean use still have this non-retail channel, even though online shopping has greatly reduced sales in this channel.
What is a Catalog?
200

Independent business entity that links producers and end-user consumers or organizational buyers.


What is a Middleman?
200

Without readily available credit at various stages in the distribution process many channels could not operate. In any given channel, when credit is required by one channel member it may be facilitated by another channel member such as a producer, wholesaler, or retailer, depending on the situation. 

What is Financing?
200
This is when a company outsources its shipping needs to another vendor, as most companies do not own their own transportation systems.
What is third party logistics or 3PL?
200
Most major retailers also have one of these so that their customers can order products from their homes and the company can compete with Amazon
What is a website?
200
This person is the founder of Amazon and is the 5th wealthiest person in the world.
Who is Jeff Bezos
200
Your Mom or Grandmother may have had a friend or neighbor sell you this product line in your home or dropped off a catalog for the merchandise for you to order from her.
What is Avon?
300

Wholesale middleman, found especially when selective or exclusive distribution is common and strong promotional support is needed. Sometimes used synonymous for a wholesaler.


What is a Distributor?
300

Because intermediaries are closer to end-user consumers and business users than manufacturers, they are in an ideal position to gather information about the market and consumer trends. Collecting and sharing market and competitive information helps members of the channel continue to offer the right product mix at the right prices.


What is Market Research?
300
This example of disintermediation has resulted in the job loss of many Travel Agents.
What is booking a flight or hotel online?
300
Name one advantage of going to a retail store versus shopping online.
What is customer service?

            ability to see/try on product?

            ask questions of salesperson?


300
On the Amazon logo, this "smile" connects two letters, symbolizing what value proposition?
What is "Amazon has everything from A to Z?"
300
This sales arena is usually a "party" where most women get together, and the salesperson gives a demonstration on how to keep your food fresh in the company's containers.
What is "Tupperware?"
400

Entity primarily engaged in buying, taking title to, storing (usually), and physically handling goods in large quantities. They resell the goods (usually in smaller quantities) to retailers or to organizational buyers.


What is a wholesaler?
400

Intermediaries frequently receive incentives from manufacturers to participate in helping promote products in the channel.


What is Marketing Communications?
400
Because of this, many malls are closing and many brick and mortar stores are seeing a decline in sales.
What is online shopping?
400
This Food retailer not only has its own warehouses, but it also produces its own dairy products.
What is Publix?
400
The CIA, Pinterest and Netflix are all large customers of this Amazon service.
What is Amazon Web services?
400
This channel accounts for $10 billion in sales from people watching a sales pitch on a TV program. They can also order from their website.
What is QVC or HSN?
500

Entity primarily engaged in selling to end-user consumers


What is a retailer?
500

Relatively few producers operate their own transportation networks or provide warehousing facilities. Producers make money by pushing finished goods out the door and into the channel of distribution. As such, these functions are among the most commonly provided channel intermediary activities.


What is Transportation and Storage?
500
At this company's website, you can purchase almost any product imaginable and have it delivered to your doorstep within 2 days and in most cases have it delivered with no shipping costs.
What is Amazon?
500

This type of strategy means that much of the intensive promotional activities take place from the manufacturer downward through the channel of distribution.

For example, Kraft foods gives TOPS promotional allowances to advertise their products.


What is a push strategy?
500
This is the # of days that every Amazon employee has to work in customer service every year so that they can empathize with their customers.
What is 2 days?
500
This channel does $7 billion annually, of that 40% is from the sale of soft drinks.
What are Vending Machines?