Equipment
POS stands for.
Point of Sale
Creating Eye Contact, Sharing a Smile, Speak with a Friendly Tone and Always Say My Pleasure are part of what?
What is Core 4?
Is It Ok to let a Guest Know that they will be fine eating our food if they have allergens
What is False
Team Member Roles
Greets Guest with a warm welcome and determines whether Guest will dine-in or Carry Out.
Enters order accurately and clarifies order details if needed.
Helps enhance Guest’s meal, when appropriate, by personalizing the order.
Confirms order to ensure accuracy.
Records information for locating Guest.
Relays order total to Guest.
Receives payment.
Fulfills beverage order.
Provides table marker as needed.
Hands meal to Guest or gives clear direction as to where Guest will receive the meal.
Exhibits the Core 4.
Name 5 different Dining Destinations
Dine In, Cary Out, Third Party, Drive Thru, Curbside, Any Mobile, Etc.
PAX D190 is also know as a
Outside Payment Terminals
Going Above and Beyond The Guest Expectations is referred to as
What is 2nd Mile Service
When Receiving Cash We should place the bills where until the end of the transaction
What is on the top of the drawer?
Expeditor Role
Assembles food order quickly and efficiently.
Notifies Order Taker/Cashier or Server promptly if there will be an extended wait for the meal.
Verifies food quality and freshness; avoids serving products that fail to meet quality requirements.
Adds all condiments, napkins, utensils, and dipping sauces to the order.
Correctly bags order.
Checks meal to ensure order accuracy.
Prints service receipt and places it with meal.
Hands meal to Order Taker/Cashier or Server.
True or False, Dine In Orders should be delivered in Bags
What is False?
Ipad Ordering System is referred to as
SP Flex
In order to care for Guests personally by enhancing their meals and their overall dining experiences is called
What is Personalizing an Order?
Give and Example of the proper way to greet a guest
“Good afternoon, welcome to Chick-fil-A! Will you be dining in?”
Server
Receives meal from Expeditor.
Locates Guest using information on service receipt.
Delivers meal to Guest, offering a warm welcome and using Guest's name.
Exhibits the Core 4.
Ensures Guest has everything needed to enjoy meal and removes table marker once entire meal has been delivered. Offers a fond farewell.
Performs table touch-ins.
We Except Checks with Valid ID, Correct Date and Management Approval
What is True
Drive Thru Printers are also know as
Hip Printers
Craveable Food- Make it safe and
follow procedures
Fast & Accurate Service-
Be quick and confirm orders
Welcoming Environment- Keep it clean, safe,
and refreshing
Are known as
What is Operational Excellence?
Todays Learning Objective
What is To be able to have a firm understanding of our ordering system and how it is used to care for guest.
Host
Host/Hostess
Perform table touch-ins.
Anticipates needs of Guests in Dining Room (for example, assists with high chairs, offers to refresh beverages).
Exhibits the CORE 4.
Assists Server with meal delivery.
Assists with cleaning Dining Room during slower sales periods.
I'd Important to have all team members looking thier best
What is True?
SP Flex Stand for
What is Service Point Flex?
GROW OUR OCCASIONS TO CARE is known as
What is our 2030 Shared Destination?
Todays Learning Objective
What is To be able to have a firm understanding of our ordering system and how it is used to care for guest.
This Team Member is responsible for giving Core 4
What is All Team Members?
Todays Seesion was Informing
What is True?