Show:
Exhibits
Volunteering
Manatees
Gift Shop
Potpourri
100
All of our visitors love interacting with the animals in the touch tank. What two types of sea urchins are found in the Touch Tank?
Pin cushion urchin and pencil urchin
100
It is important to be an informed ManaTeam member. What three things should all volunteers do to receive pertinent Manatee Center information?
What is attend monthly meetings, read the newsletter and check the volunteer bulletin board.
100
Our visitors love seeing manatees in the wild at our Center. Are manatees seen year round at the Manatee Center?
Yes!! We have year round manatee residents that visit Moore's Creek.
100
What should all Gift Shop volunteers do when customers walk in the door?
Greet them as a guest. Don't ask, "Can I help you?" because they will always reply, "No, I'm just looking."
100
Where is the key for the paper towel dispenser for both restrooms?
On volunteer keys
200
Name the two nonnative species we have in the Manatee Center
Spike the bearded Dragon (from Australia) and the lionfish (from Indo-Pacific)
200
Each volunteer shifts requires either opening or closing procedures. Where can volunteers find a list of these duties to check off as they perform them?
What is on the blue clipboards underneath the greeter desk and blue clipboards on Gift Shop counter
200
Manatees have very heavy bones. Why are they so heavy and how does this help them swim?
Manatee bones have no marrow. They act like a ballast in a ship to help them sink when swimming.
200
Our wildlife boat tours are very popular. What three things must be filled out when making a boat tour ticket?
Date, tour time and ticket age range (adult, senior, child, toddler)
200
What is the best way to become knowledgeable about all of our displays and exhibits?
Read them! The BEST way to become a great volunteer is to become familiar with all of our great information about manatees and Florida wildlife.
300
Spike and Diego are loved by all who interact with them. What is the proper way to have visitors touch Spike and Diego?
Trained volunteers will hold Spike or Diego and visitors may touch their backs.
300
All volunteers must keep record of their hours on a time sheet. Name all four situations where volunteers receive time and a half.
Weekends, special events, meetings and holidays.
300
Are manatees native to Florida?
Yes!! There have been fossil records of manatees in Florida dating back 60 million years ago.
300
If there are no customers in the Gift Shop, list three things you can do to help out.
Fold and organize T-shirts, dust shelves and merchandise, organize stuffed animals and toys, clean the jewelry case glass, organize area under the counter, put merchandise out, read newsletter, make sure all displays are neat, prepare boat tour tickets, etc.
300
When did the Manatee Center open and why?
The Manatee Center opened in 1996 to help educate the public about all of the manatees that frequented Moore's Creek for the warm water outflow from the old power plant.
400
Our lionfish exhibit is used as an education tool for Manatee Center visitors. List two reasons why lionfish are harmful to our environment.
Nonnative and invasive species, no natural predators in our area, females can lay up to 2 million eggs per year, can live up to 15 years, Decreasing biodiversity in Indian River Lagoon.
400
The Manatee Center would not run without the commitment of our dependable volunteers. If something comes up, what is the proper procedure to cancel your shift?
Call Jackie with an absolute minimum of two days in advance. If possible, try to find a replacement for your shift. Then erase your name from the schedule.
400
Manatees are an endangered species. What two things are illegal to give to manatees?
Food and water from a hose. These things disrupt manatee natural instincts as well as accustom them to associating with humans. Not all humans are manatee advocates like us!
400
A customer comes in with a 20% off coupon for one item but would like to purchase several items. How do you ring them up?
Set customer and ring up the desired 20% off item as a separate transaction from the other merchandise.
400
Where can you find information about our brown bag lecture and events to tell visitors?
The events calendar, the newsletter and bulletin board
500
A visitor asks a question that you don't know the answer to. Where can you find abundant information on manatees as well as the touch tank critters in the center?
The volunteer handbook has a lot of information on manatees. There are quick facts about manatees on our events calendars. The books in the bookcase next to the greeter desk are a good resource as well. The touch tank information is behind the computer exhibit next to the touch tank.
500
Someone comes in asking about volunteering. What do you do?
Tell them how great it is! Have them fill out the proper volunteer application. Notify Jackie so she can discuss volunteer opportunities with them.
500
Manatees' lungs are essential to helping them float in the water. Why are manatee lungs so vunerable to boat strikes?
Their lungs run along their backs, where most boat strikes happen. If a lung gets punctured, it is very hard for a manatee to stay afloat.
500
Summer Camp season is starting! What is the Gift Shop procedure to ring up a summer camp?
Make sure parent has filled out registration form and has applied all discounts. Use camp code 15 and enter amount of payment. At time of transaction, fill out half sheet of paper on clipboard with date, parent's name, child's name, transaction number and amount paid that day.
500
There are three different volunteer shifts during the week. What are they and how long should volunteers stay during their shift?
Tuesday-Saturday shifts are 10:30-1:30 and 1:30-5:00 Sunday shift is 12:00-4:00 Volunteers should come 10 minutes early for each shift to help with opening procedures or to relieve previous volunteers. All volunteers should stay for the entire shift.