Teller Window
Should you process your family members or your own transaction?
No.
Should you email bank documents or forward bank emails to your personal email?
No.
Do we take wire transfers over the phone?
No, unless an EX-23 is permitted
If a customer has multiple transactions into the same ownership accounts, how do you input these transactions?
Next tran.
If a client refuses to give conductor information, what form must be filled out?
An EIR, Electronic Incident Report
Do we sell Cashier’s Checks to non-customers?
No, unless the following steps are followed: notify manager, need: Vice-Chair approval, or government law enforcement officers or IRS agents, with approval by corporate security
$5000
What is your process for when you have to leave your window?
Lock your computer and your drawers, make sure there are no confidential information out on the desk. Take key with you.
What is the route in Teller Insight to input a manual CTR?
+ More > 6 Miscellaneous Forms > 8 Large Currency
In what situation would you be prompted to process an MIL?
If $5000-$10,000 cash is used to purchase a cashiers check.