Basic Questions
Are cash refunds allowed?
How many inservices are you required to attend?
All of them
Are backflips allowed?
No
First Step of Emergency Action Plan
Recognize Emergency
Throw up is confirmed to be in the water. What do you do?
Blow 1 long whistle to clear the pool
Who is highest on Chain of Command?
Director of Parks and Recreation
What age must you be to work the slides?
US Coast Guard Approved flotation devices
How are patrons allowed to go down on the slides?
Feet First on their back with no goggles/lifejacket
A patron is running around the pool despite many verbal warnings from guards.
Double Whistle for Manager
What are the Keys to Success?
Safety, Customer Service, and Teamwork
What are the types of disciplinary actions?
Verbal Warning
Write Up
Suspension
Probation
Termination
When can patrons return to the pool after being given a raincheck coupon?
Re-opening of the same day or next business day
When dealing with blood what is your first step?
A chemical fire breaks out outside of the pool. What are the first two things you should do?
Size up the Scene
What are the three elements of the Weekly Inservice Requirements?
Complete a 400-yard swim, show knowledge of whistle cues, and identify the location of the AED.
When are you not permitted to have your phone/earbuds?
When you are on stand
What are the Rules for Pool Basketball
No dunking
No touching the rim/net
Players must be in the water to participate
No rough play
What do you do when you spot lightning?
Double whistle for management's attention. If confirmed, long whistle to clear the pool.
A suspected pedophile is reported to be at the pool. What is your first step to dealing with this?
Use 2 Whistle Blasts to Alert a manager.
What is the order for Chain of Command?
Director of Parks of Rec->Pool Manager->Pool Assistant Manager->Lifeguard->Swim Instructor
Facility Maintenance, Assisting patrons with questions, stocking supplies, and ensuring cleanliness.
Children of what age should be accompanied and supervised at all times by someone 16 or older?
12 and under
What types of animals are allowed?
Service dogs and in some cases miniature horses.
How to deal with an unruly patron yelling at you?
Remain calm and polite, use neutral tone to explain rules, and avoid escalation.