Banking
Compliance
Product Information
Tools
NIGO Details
100
This is required when providing your banking information from online banking. 
What is the web address?
100
These AML requirements are used to confirm source of funds for deposits to non-registered contracts for AML requirements.
What is each owners current or most recent industry occupation and employer?
100
This type of digital solution allows users to securely sign, send, and manage documents online, eliminating the need for physical paperwork.
What is e-signature?
100
This web-based tool helps you manage and monitor the movement of transactions.
What is eTrack?
100
Total volume of NIGO communications sent for the first half of the year, January to June 2025. (ballpark within 5K)
What is 25,839 total NIGO's
200
This type of bank account is not typically allowed when setting up a Pre-Authorized Contribution (PAC) to your TFSA.
What is a third-party bank account?
200
This Canadian financial institution may not accept a new non-registered investment application for a $5,000 contribution if the client resides outside of Canada, due to residency and compliance restrictions.
What is Manulife?
200
These products are open to new contract sales?
What is GIF Select InvestmentPlus, Manulife Private Investment Pools – MPIP Segregated Pools
and Manulife Segregated Fund Registered Education Savings Plan (RESP)?
200
This online tool is highly intelligent. You can prefill, print, or save a transaction for future use.
What is Online Transactions?
200
What do missing client signature, investment instructions and missing void cheque have in common?
These are top contributors to NIGO delays.
300
This void cheque is not acceptable as it is missing the client name.
300
This alternative method of verifying a client’s identity is used when the client does not possess the required amount of approved identification.
What is the dual-process method?
300
Allows for combining all the assets of the pools/portfolios/GIAs/DIA held in eligible contracts in the household, which can include spouses and other family members. Members of the household do not have to reside at the same address.
What is MPIP householding?
300
You can generate reports such as gain/loss and ad-hoc statements, check the LIF maximum, and see the date of birth used for the calculation.
What is My Segregated Fund Book?
300
This month has the highest volume of not in good order volumes sent each year.
What is February?
400
These client details must match the verified banking information when making a withdrawal from a joint account.
What are the names of the account holders?
400
On a transfer of ownership this designation remains unchanged, as it is tied to the individual whose life the contract is based on.
What is The annuitant?
400
This is what can happen when the entity information in a Registered Education Savings Plan (RESP) doesn’t match what the Canadian government has on file.
What are delays or rejections in processing grants like the CESG or CLB?
400
This tool is designed to help you efficiently manage and view client information in one centralized location.
What is My Clients?
400
This tool just had an excellent upgrade to accept NIGO responses.
What is eTrack?
500
This void cheque is not acceptable as the client's address is BC but the branch is Ontario.
500
Beverly wants to do a one time contribution to her spouse's TFSA. What forms would be required?
The Deposit form and TFSA third-party form.
500
This is required when opening or amending a locked-in retirement contract and the account holder answers “yes” to the question, “Do you have a spouse?”
What is spousal signature?
500
This type of digital platform serves as a centralized hub where you can gain access to client information, product and fund information, access our online tools and much more!
What is Advisor Portal?
500
This financial transaction type has the highest NIGO number.
What is withdrawals?