Simple claims
is it applicable?
Medical Acronym
disbursement
Claims SOP
200

T/F: Pregnancy, childbirth, miscarriage, abortion or any complications are ALL covered under HIB 

FALSE

200

In CI exclusion, The contraction of the Critical Illness is within or prior to the Elimination Period - this is the same for both Indiv and group  

No - only 12 months for Group CI
200

Trop I

Troponin I

200

turn around time for disbursement

2 days 

200

Turnaround time for Appeal / Requests for Reconsideration / Holding period for pending claims

30 days


400

the maximum day HIB could be covered

1000 days

400

in HIB, is organ donor confinement covered for both Individual life and Group? 

No - covered only for Group
400
CABG
Coronary Artery Bypass-Graft
400

YTD Top QC scorer for Living team 

Karyn

400

A third party vendor engaged by Manulife Philippines to conduct investigation when deemed necessary upon adjudicator’s assessment

External Investigator

600

In Healthplus, The Company will pay the expenses incurred for prescription drugs prescribed by the Insured’s attending Physician while confined in a Hospital for each day of the Insured’s Hospital Confinement as a result of Injury or Sickness. 

Prescription Drug Benefit

600

The rider counterpart of Group - AMR benefit to individual policies

Maccimax

600

AMI

Acute Myocardial Infarction
600

top error driver for death 

bank account details

600

Approves claims that are beyond the authority of the Claims approvers.

Claims Committee

800

The Most common pregnancy complication filed to us. 

This also means pregnancy in which implantation of a fertilized ovum occurs outside the uterine cavity. 

Ectopic Pregnancy

800

What is the main difference between TDW and TPD

TPD - provides lumpsum benefit

800

SLE

Systemic Lupus Erythematosus

800

Approver of disbursement if claim batch is beyond 50M

COO - rhea
800

This refers to the act of canceling or voiding an insurance policy from its inception, as if it never existed. This typically occurs when an insurer discovers that the policyholder has misrepresented or omitted critical information during the application process, which would have affected the insurer's decision to issue the policy or the terms of the policy. 

Policy rescission

1000

Under what FB surgical procedure does CESAREAN SECTION belong to? 

Operation on Uterus

1000
What are the other benefits covered under individual HIB that is not part of Group HIB
DDHIB / ICU benefit
1000
CKMB

Creatine kinase-MB

1000

Direct POC with finance

daisy Silverio / kim bacun
1000

the process of changing the policy status upon receiving claim death notification. Usually done in CAS

Death Claim Tagging