Where is the filled out resident card put when a resident checks out?
My mailbox
100
Between 8am-5pm, who do you talk to regarding facilities issues?
Nicole. If they aren't there, email her.
100
Do DAs ever directly call ProStaff?
No, they call CMs on duty and they call ProStaff
100
When are there CMs on duty?
After 5pm on weekdays, all day on the weekend.
200
Where is the Hall Manual located?
Desk Resources Page or in the Manzy Helpful Documents folder
200
Where do you place a returned FOB and express checkout form for floor 10?
Jackie's mailbox
200
If you are calling the CM on duty with a resident who has an escalated roommate issue, what information should you collect from the resident?
student name, ID#, email, cell,
issue
200
Should you write the CM on duty's phone number on the duty board?
Absolutely not; all staff cell phone numbers are confidential
200
Give three examples of situations in which you would call the emergency facilities number.
Lights out in room, no water, no heat, etc.
300
Where can you find how to round time correctly on SP?
Helpful Documents for DAs in the Manzy Folder
300
Do Manzy DAs have to do a key audit? And if so, what is it called?
Yes and Temp FOB Audit
300
What is the duty phone number for the North Campus?
North Campus - 480-682-7193
300
Demonstrate how to properly answer the phone
“Good morning/afternoon/evening, thank you for calling ________ Hall Front Desk,
this is ________, how may I help you?”
300
What are the CDs names at Manzy? Who is the ACC staff at Manzy as well?
Michelle and Jackie. Nicole is the ACC staff.
400
How do you figure out if the resident is in the correct room?
Click on bookings on the left side and look at active bookings
400
What pages in the hall manual show who to call and when?
34, 35, 36, and 37
400
What time is arriving on time for a 5pm shift?
4:50pm
400
Can you talk on your cellphone at the desk if you are aware of your surroundings?
Nope
500
Where can you find the log on credentials for StarRez?
In the Helpful Documents Folder for Manzy
500
List everything you need to do/ fill out when doing a lock change.
Verify resident in StarRez, resident card for temp FOB, put resident card in active slot, lock change survey, charge slip, put charge slip in my mail box.
500
In the case of a mental health emergency or transport, who should be called/emailed and in what order? (Hint: this is in the Hall Manual)
1. Call CA/CM on duty
2. Call DM on duty
3. Email Enrique
w/info
immediately
500
You work from 4:53 pm-8:37 pm. How do you properly round this time when reporting time?
They worked 3 hours and 44 minutes so it would round to 3.75 when reporting hours.
500
If a resident loses card access to Manzy, what information should you email to the CD?
Student Full Name
Student ID
Hall + Room #
SunCard # (2*#)
Y/N – Did the student get a new SunCard within the past few days?
What is the residents current Star Rez booking status?
Student Full Name