Parts of Medicare
Enrollment
Benefits
System-Application
Call Code
100

 Hospital Insurance helps cover: 

  1. Inpatient care in hospitals 
  2. Skilled nursing facility care 
  3. Hospice care 
  4. Home health care 

What is Medicare Part A?

100

Change your Medicare health or prescription drug coverage from October 15- December 7

What is Annual Election Period (AEP)?

100

Upon release from the hospital, the attending provider or the customer's care coordinator will order from the vendor, GA Foods.

What is the Post-Hospital Meal Benefit?

100

An enterprise application system that encompasses functional areas like claims, customer service, provider services, medical management, finance, and accounts receivable for businesses managing single or multiple healthcare products.

What is QNXT?

100

Customer wants to know his/her MOOP

What is Benefits-Explained MOOP?

200

 Medical Insurance helps cover: 

  1. Services from doctors and other health care providers 
  2. Outpatient care 
  3. Home health care 
  4. Durable medical equipment 
  5. Some preventive services 

What is Medicare Part B?

200

This period allows customers to review their changes. If the customer chooses to no longer stay with the plan they selected, the customer may disenroll back to traditional Medicare with or without a Part D plan or purchase a non-guaranteed issue Medicare supplement plan. Customers enrolled in a Medicare Advantage plan may enroll in a different Medicare Advantage plan. From January 1st- March 31.

What is Open Enrollment Period (OEP)?

200

 A feature added to a Medicare Advantage HMO plan. It allows the customer to see a provider (health care professional) outside of the plan's network of doctors.

What is a Point of Service Benefit?

200

An instant messenger application that allows you to message anyone in the world in real time.

What is Skype or LYNC?

200

Customer wants to know if his/her plan has the transportation benefit?

What is Benefits- Explained Transportation?

300

Medicare Advantage: 

  1. Includes all benefits and services covered under Part A and Part B 
  2. Usually includes Medicare prescription drug coverage (Part D) as part of the plan 
  3. Run by Medicare-approved private insurance companies 
  4. May include extra benefits and services for an extra cost 

What is Medicare Part C?

300

Beginning the month that a customer becomes eligible for Medicare, they will be allowed to enroll in another Medicare Advantage Plan or disenroll from their Medicare Advantage plan and return to original Medicare. 

They may make only ONE election during the Medicare Advantage Open Enrollment Period extension, and will have until the last day of the 3rd month of their entitlement.

What is Initial Coverage Exception Period (IECEP Extension)?

300

Enables customers to conveniently visit a behavioral health provider via audio or video

What is Telehealth Behavioral Health Benefit?

300

Provides the framework necessary for claims to adjudicate properly and quickly against a defined benefit plan, providing a quick turnaround of information not only to the pharmacy, but to the benefit manager as well.

What is Optum RxClaim?

300

Reissue ID Card because PCP change

What is MAS- Requested ID Card PCP Change?

400

 Medicare prescription drug coverage: 

  1. Helps cover the cost of prescription drugs 
  2. Run by Medicare-approved private insurance companies 
  3. May help lower your prescription drug costs and help protect against higher costs in the future 

What is Medicare Part D?

400

A customer moving out of the current plans service area

What is Special Election Periods (SEP)?

400

Customers have access to fitness facilities and instructor-led classes, exercise centers, or home fitness kits (two per year) so they can exercise in the comfort of their own home.

What is the Fitness Benefit?

400

A web-based phone system Cigna-HealthSpring uses.

What is Finesse?

400

Cancel a customer's Electronic Funds Transfer

What is PREMBILL-Explained Disenrollment for Nonpayment?

500

Includes Part A (Hospital Insurance) and/or Part B (Medical Insurance) 

1. Medicare provides this coverage directly. 

2. You have your choice of doctors, hospitals, and other providers that accept Medicare. 

3. Generally, you or your supplemental coverage pay deductibles and coinsurance.

4. You usually pay a monthly premium for Part B.

What is Original Medicare?

500

New Medicare beneficiaries who have "aged-in". New beneficiaries can sign up when they are first eligible for Part A and/or Part B.

What is Initial Enrollment Period (IEP)?

500

 Congestive Heart Failure Heart Health Program

What is Telemonitoring Benefit?

500

Manage clinical case management decisions, with add-ons for appeal processing and documentation for Medicare Part C.  

What is CCMS?

500

Customer chooses to complete premium payment over the phone with IQOR

What is PREMBILL-Explained Premium Invoice/Payment?