ATLAS
This is the "yellow screen" that opens by default when ATLAS starts.
What is the Main Desktop?
This workflow is started whenever a new MAPS Helpdesk ticket is created not from GSD.
What is HD - Issue Verification Non-ServiceNow?
Before replacing a controller, this MOST check must be performed.
What is the Windows 10 Readiness Check?
The first troubleshooting step for many printer issues after a 15.1 upgrade is to do this with the printer.
What is disconnect and reconnect it?
These acronyms refer to the merchant information required for payment processing.
What are MID and TID?
Stores with active service agreements appear in this color font.
What is green?
This workflow is used when replacing equipment without dispatching a technician
What is HD - AE Replacement wo-Dispatch?
When the popup asks "Do you want to reprovision with previous profile?", you should select this option
What is No?
In SSGP troubleshooting, swapping a failed printer with this type of device helps identify hardware issues.
What is a known good printer?
VHQ stands for this
What is Verifone Headquarters?
If an issue is set to Priority 1, the border around the issue screen changes to this color.
What is red?
This workflow creates Call Tag and Return tasks.
What is HD - Item Return?
If the "Use DHCP" box is not checked on the Bootstrap screen, it indicates this problem.
What is the device is not connected to the POS network?
If multiple USB printers appear in Control Panel, the document instructs you to do this
What is uninstall/remove them?
This tool is used to verify PED communication and registration status.
What is VHQ?
Every task must contain one of these before it can be closed.
What is a note?
This workflow can be used when an OTP wants to pick up equipment from an FSL themselves
What is HD - OTP Local Warehouse Pickup?
The Store Controller IP Address should end in this number.
What is .51?
Register/KVS printer error- After replacing a known-good cable and confirming configuration settings, the next troubleshooting step is often to test with this type of device.
What is a known-good printer?
In SAF mode, this card type will continue to be accepted
What are credit cards?
Helpdesk Technicians should only use workflows that begin with this prefix.
What is HD?
Before choosing a workflow, technicians should determine if equipment is being replaced, where it is located, and whether this is required.
What is a dispatch?
After provisioning, this final Ronald Screen should appear before completion.
What is Initiate Reboot?
When a Helpdesk technician has exhausted documented troubleshooting steps and cannot resolve the issue, this is the next action that should be taken.
What is escalate the issue?
Drive-thru PEDs have a maximum SAF limit of this dollar amount.
What is $6,000?