Mission, Vision,
& Values
& Values
Dress Code
Customer Service
HIPAA & OSHA
History and Today
100
Our Mission: Improving our community by providing exceptional, _____-_______ healthcare. (Fill in the blank)
Whole-Person
100
What is the general style for employees not in an "exam room" level of patient care?
Business Casual
100
The ability to understand and share the feelings of another.
Empathy
100
What does PHI stand for?
Protected Health Information
100
Marana Health's Chief Executive Officer (CEO)
Dr. Josh Carzoli
200
Our Vision: Be the premier _____ & _____ in community health. (Fill in the blank)
Provider and Employer
200
Who can wear scrubs at Marana Health?
Anyone!
200
How often should we check-in with a patient while they are on hold?
Every 3 minutes
200
What does the RACE method refer to?
The acronym used in the event of a fire: Rescue, Alarm, Confine, Evacuate (Or extinguish)
200
The year it all began!
1957
300
Acronym that summarizes our Values
I CARE
300
When are we permitted to wear our jeans?
Fridays
300
What is Cultural Awareness?
Being conscious of and respectful towards the differences and similarities between various cultures.
300
Also required per our dress code, this item is also to be worn for safety & security reasons.
Our badge!
300
Name 2 additional services lines Marana Health provides outside of Primary Care and Behavioral Health.
Dental, Chiropractic, RDN services, Outreach, Pharmacy
400
Who are our patients?
ANYONE! With or without the ability to pay
400
Name a style of shoe that is prohibited.
Flip-Flips or Slippers
400
__________ helps you to communicate more effectively. This ability to be conscious of your own emotions, thoughts, and behaviors and allows you to tailor your communication style to be more impactful and understanding.
Awareness
400
What is the minimum necessary rule?
HIPAA guideline that states we access the least amount of PHI required to do our job.
400
Marana Health has made our mark on history by being Arizona's...
Oldest Community Health Center!
500
Name our 5 Values
Inspired, Compassion, Accessible, Reliable, Excellent
500
What is the length guideline for dresses and skirts?
Skirts and dresses must be at most 3 inches above the center of the kneecap while standing.
500
What script would you use to answer our phones?
"Thank you for calling Marana Health, this is... How may I help you today?"
500
Where can you report a HIPAA or Compliance concern?
The Compliance hotline or Compliance@MHChealthcare.org
500
Name 3 Clinics beside your own!
CDA, CWC, DMHC, Main, FWFHC, Ina, OCHC, OVP, SCHC, WSHC, WFHC