Kitchen
After Navroz, what is the proper way to handle used Niyaz bottles before they are stored for reuse?
Used Niyaz bottles should be rinsed, placed in a bowl with soapy water for at least one night, air-dried on the designated rack the next day, and finally stored in the clear containers.
On Navroz, the Nandi paat is full. What should the Team Lead instruct volunteers to do?
The Team Lead should extend the Nandi paat as needed and, if still full, direct volunteers to set up additional tables or use an overflow system while maintaining order.
What happens during transition to door volunteers in Navroz & Laylat al Qadar?
They rotate with people who haven’t stood on door
How many volunteer shifts are there in Laylat al Qadar?
There are four shifts
After midnight on Laylat al Qadr, you notice that some of the volunteers are getting very tired. However, there is still a lot of work needed to be done to help with food, Nandi, and setup for the second majlis. How do you keep all the volunteers motivated to finish strong?
Words of encouragement
Motivate them to help out
Find ways to show your energy to them
You are assisting in setting up for Laylatul-Qadr Majalis. What elements need to be placed under the Ghatpaat?
Filling up clear container with empty Niyaz bottles and white lids. Placing Sukrit spoons, Sukrit wax paper, Aghar Baati, a lighter, gallon of filtered water, and water glass for Ghatpaat reciter.
A Jamati member brings in Nandi but forgets to label it for Ruhani purposes. What should you do?
Politely ask the member if the Nandi is for Ruhani and, if so, place it in a rectangular silver tray or on white doily paper and ensure it is placed on the main/second paat.
What signs tell you as the door volunteer that Jamati MS/KS is calling you?
They’ll signal you over with an evident look and if you’re still confused, point to yourself to clarify. Be alert and proactive.
During Laylat al Qadar, in which volunteer shifts are there Ghatpaat and which shifts are there Chaanta?
Ghatpaat: First and Fourth shifts
Chaanta: First and Second shifts
On Laylatul-Qadr, you notice that the Lo Baan has been left plugged in for too long. What is the correct protocol for handling it?
Lo Baan should be plugged in 30-40 minutes before Dua and left for 10-15 minutes. Carefully unplug it from the bottom (as the top part is hot) and walk around Khane with it before placing it safely in the kitchen, away from plastic or the microwave.
During Laylat al Qadar, you realize that one of your kitchen volunteers hands you a Nandi in the kitchen that is for a later Majlis. What should you do?
Inform your team lead, and take the Nandi to the Nandi room designated for that specific Majlis and make sure to put a sticky note with the correct color on the Nandi.
During Laylatul-Qadr, a Jamati member brings multiple small Nandis and requests they be given to specific individuals. How should this be handled?
Inform the Team Lead, who will ensure that the request is fulfilled in an orderly manner. If necessary, volunteers should discreetly communicate with the designated recipients while keeping the flow of Nandi distribution efficient.
As a door volunteer, you notice that there is a lot of Jamat filling up the prayer hall. At what times should you move up the Jamat?
Right before any standing waro starts (i.e. Tasbih)
How do we properly divide the Nandis throughout the shifts on Laylat al Qadar?
Properly ask the person who brought the Nandi which shift the Nandi is for and label the Nandi.
As there are four shifts, divide the Nandis into four sections in the REC room and have a different color sticky note based on the shift.
Make sure to add tokens to the wet Nandis.
On Laylat al Qadr, a Jamati member asks you to keep their token/dry Nandi in the Nandi room so they can pick it up later in the night when they leave. As you walk into the Nandi room, the area is crowded with Nandis from regular JK and 1st Majlis. What should you do?
Jamati members are HUMBLY REQUESTED to keep all their Nandis (including wet Nandis) in their cars because we will have a lot of Nandis for other Majlis in the Nandi room.
On a busy Laylatul-Qadr night, there are three volunteers in the kitchen when multiple wet Nandis arrive at once, and the kitchen is becoming overcrowded. What is the best way for the kitchen team to maintain an organized workflow?
Between the three volunteers, one volunteer can be in charge of rewrapping all of the wet Nandis. The second volunteer can be in charge of writing tags and placing tokens on wet Nandis. The third volunteer can be in charge of placing Nandis on trays and handing them to transition volunteers, who will then place the Nandi on the paat. The goal is to stay calm and divide the work between all of the volunteers to ensure efficiency.
On Navroz during Nandi, you notice that an interfaith member is walking towards the Social Hall wishing to participate during Nandi. As a volunteer what should you do?
As Nandi is part of Jamati Ceremonies, the interfaith member is requested to be in the designated room. As a volunteer, you can express your concern with your team lead, but DO NOT directly approach the member as this can be sensitive.
What are the four protocols volunteers must follow when standing on door?
Stand straight, avoid looking back, don't lean on the door, and focus on Jamati MS/KS and Jamati members if they need anything.
As a door volunteer, you get tired and would like to take a break or switch out. During which times can you switch out during Laylat al Qadar? (Have to get all three)
Right before the Waiz, Tasbih, and Bhandagi starts
On Navroz, a senior Jamati member comes to jamatkhana late. As they make their way inside, they notice all the chairs are full. They seem distressed so a volunteer goes up to them and asks them if everything is okay. The Jamati members tell them that no chairs are available and they ask you if you can help accommodate them. What should you do and what is one thing you are not allowed to do?
Should do: Let your team lead know and ask them to handle the situation
NOT Allowed: Bring any chairs from outside to allow the Jamati member to sit inside the Social Hall.
You are assigned Kitchen duty from OPEN to CLOSE on Navroz. List as many Kitchen responsibilities that you will be tasked to complete. In order to receive full points for this question, name at least 10 tasks kitchen volunteers need to complete.
Water Glasses
Darbari Milk and Fruit
Change the plastic wrap on Nandis if needed
Set Nandis on a tray
Wash BOTH Ghatpaats
Wash ALL Chai Dishes
Deep clean the sink at the very end (remove drying rack from right side and clean the rack and the sink with SOAP AND WATER)
Wash all of the glasses
Clean the counters with Clorox Wipes
Put all the trays/bags back in their respective spots
Put the WASHED Ghatpaats back in the cabinet
Make sure to check the fridge throughout the day to ensure there aren't any Nandis that need to be sent to the paat or if there is any food with a Jamati member's name written on it that needs to be given to them.
Explain in detail from start to finish what the Nandi responsibilities are on Navorz? (Name at least eight)
Volunteers will carefully pickup the Nandi from the stand, and grab the chit(small white paper with Nandi dollar amount)
If a nandi is Mehmani, DO NOT take Nandi off stand(Milk and Darbari Mehmani)
To avoid any confusion, volunteers will ask/confirm with the Nandi person whose Nandi it is
Take the Nandi to the person/kitchen
If Nandi has a token, take Nandi to the REC principle room or Kitchen
Volunteers will carry the Nandi to the REC room, place it on the table, and grab the token and the chit
In a loud voice, tell the person receiving the Nandi: “Ya Ali Madad!” and the Nandi amount
Collect the money and go towards the seva paat
In a *loud and calm* voice, tell the amount to the seva person(do not do the math of how much is left) by handing the money in their hand. Wait patiently for the Seva person and double count to ensure the correct change is given.
If there is any change left, return the money back to the person in their hand
Volunteers will then come back in the Nandi line and follow the same process
*On Fridays and Majlis younger youth volunteers should be paired with and adult volunteer! We need adult volunteers on these big days!!*
During Navorz, you notice as a door volunteer that a Jamati member passes out. What should you do?
Immediately call the inside safety volunteer, clear the area to allow the healthcare professional to help the Jamati member, and inform the team leader.
How many Tasbihs do door volunteers stand for and how many do they need to sit for during Laylat al Qadar?
Four standing and two sitting
You have been assigned the task of being the Nandi transporter on Navroz. Due to the high number of Jamati members present, there is a lot of commotion in the Nandi and Social Hall. Many individuals are crowding the center of the social hall, even after being requested by the inside safety volunteer to move to the side. Tape is already placed on the ground to block off the center pathway but Jamati members are not following the protocols. Because of the commotion, the Nandi person is unable to hear one of the members who are bidding for the Nandi and this leads to the Jamati member getting angry. What are the 2 things you should do immediately?
Ask the Jamati members that are blocking the path in a strong, polite voice to move to the side so that Nandi can run smoothly. If they do not listen, go to the Team Lead so they can pause Nandi until the commotion is reduced and the Jamati members clear the pathway.
Immediately go to the Team Lead and let them know what is going on so they can handle the Jamati member that is getting angry. Stay as far away as you can from the scene and ask people to talk softly so that no other confusions and disputes occur during Nandi.