Promo Basics
What membership level qualifies for this promotion?
Premier Membership
What must be purchased to receive the first month free?
A performance tracker
Can the membership be post-dated?
No
What should the checkout amount be at POS?
$0.00 (membership portion) + the cost of the Performance Tracker
A Basic member wants to upgrade to Premier to get this deal.
Are they eligible?
No, current members are not eligible as an upgrade option.
Does the free month apply to the first or second month?
First month
Name one qualifying performance tracker.
OTConnect or OTBeat Burn
What membership(s) are NOT eligible with this offer?
Premier 12 month and 6 month rates, all Elite membership types, and Basic.
Is this offer available online?
Yes
Can this offer be combined with other promotions or with the Quit Free Guarantee?
No, it cannot be combined with any other offers/discounts, including the Quit Free.
How many days is the promotion running?
16 days
Can the performance tracker be discounted?
No, it must be full price.
What happens if they cancel during the first month?
Retroactive charge at standard Premier rate
Where do you find the Membership Agreement and Addendum?
Profile app
What is the significance behind this promotion and the dates that we are running it?
It's 16 days long for OTF's 16th Birthday!
Who is eligible for this promotion?
Non-members only (including winbacks inactive 60+ days)
Can a member use a payment plan for the monitor?
Yes!
How long must the member stay active to keep the free month?
Minimum of 2 consecutive months
What pricing label appears in MBO?
FMF26 Premier Membership FMF
A prospect refuses to buy a performance monitor but still wants the free month.
What alternative can you offer?
Premier First Month Preferred Evergreen Rate
What are the official promo dates?
March 9th - 24th
If a winback already owns a monitor, do they have to buy another one?
Yes, they still have to purchase a new one.
A prospect joins on March 24 but says they want their membership to start April 1 so they “don’t waste free days.”
What do you tell them?
Membership cannot be post-dated. It begins on date of purchase.
If someone joins online but doesn’t purchase a monitor, whose responsibility is it?
The studio must retail it before first class
A former member who cancelled 45 days ago and already owns a Burn wants to rejoin under this promotion and post-date their membership for next month. What disqualifies them from this promotion?
Not inactive 60 days
Must purchase new qualifying monitor
Cannot post-date