1
Full form of APPC?
Allstate Payment Processing Center (APPC)
What does PCCSO stands for?
Property Casualty Claims Service Organization
What does WFMS stands for?
Workforce Management System
If DA is $500 (including deductible) do, we transfer the file to Arbitration? (Yes/No)
No
If TPC is disputing liability, do we advance deductible to our insured?
Yes, we advance partial deductible based on percentage.
Why do we create the task TT03593 and what should be the Recovery Status once the task is assigned?
To advance the deductible, Recovery Status: Issue Insd Deductible (Subro)
Name the state and post code of APPC address?
APPC, PO BOX 650271,
Dallas, Texas 75265.
When do we use template SUB_C_008 and post sharing this letter for how many days do we wait for TPC’s response?
No contact letter, 30 days
Template SUB_U_024 stands for? Who is the recipient for this letter?
Subro Non-Pursuit Letter, Our Insured
Full form of PLUSS is?
Practice of Litigating Unfair Settlement Strategies.
Do we create a different task to get an estimate if the vehicle is a motorcycle? If yes, what is the task no.?
Yes, Task no is TT02523
Roanoke Subrogation Office handles what type of claims?
PLUSS claims
When we change the recovery status to Subro Differ, name the task which automatically generates. And to whom this task gets assign?
Subro Information Incomplete (SII) task which gets assign to claim owner
Supplement pending for Additional Payment
Name 5 PLUSS TPCs.
If there is a lien holder on file the ACV amount is divided equally between the lien holder and Insured.
True or False
False. The amount for lien holder is cleared first then the remaining ACV is paid to the Insured
How do we request for an Estimate on the file ?
Show us the process.
declare events.
On rare occasions, you may see a claim with salvage pending because of a police hold on the insured’s vehicle. The file notes should advise if this is the case and if so, we need to look at the state statute. What will be the next step ?
Transfer file to Arb or litigation
What is BOS and how many days do the insured get to submit the BOS in order to receive the Tax amount and Title fees from Allstate
A Bill of sale is an invoice showing our insured purchased a new vehicle. In certain states the insured is required to provide proof they purchased a new vehicle for our adjuster to reimburse their tax amount and title fees. Insured has 30 days to submit the BOS
On a claim Copart has paid for the tow, TPC is requesting for that invoice. Where will we get the tow invoice from?
Copart Website / we can call Copart
On "No Potential" claims, if the coverages are still open we need to refer the claim to which team?
MCO
We have a Computerised Vehicle Record (CVR) on file and TPC is not paying us certain amount based on that document. Can we accept the reduction and why?
Yes as we will be getting that amount from the state
How can we find the Tow invoice in the collision tab
Tech Review assignment tab.. Good job you deserve x2 points :-)
Show the process on how to obtain a ProQuote
Well Done!! We are proud of you
We have TPC on the line and the Adj. is asking why the vehicle was totaled, where will we find the information where it gives us the reason for totaling the vehicle?
Claim history, ACV note or contact Loss Adj.