Show:
Can you do it yourself?
M@S Packages.
Cancel and change fee's
M@S True or False:
100

Can you change dining times in Trade wins?

Similar to most cruise lines Margaritaville at Sea offers multiple dining options such as:

  • Main dining room: walk-in, flexible, no pre-cruise time selection
  • Buffet/casual: totally open
  • Specialty restaurants: optional reservations (can pre-book)


Unlike most cruise line guests do not select a dining time pre cruise. 

100

M@S has packages that will get you onboard faster! What are they and what do they do?


Express Pass

  • Express check-in and debarkation
  • Priority luggage delivery
  • Expedited Shore Excursion booking assistance
  • From $49 per cabin (2-night sailings; price varies by sailing length)

Faster Chill

Includes:

  • Express check-in
  • Priority port debarkation
  • Priority luggage delivery
  • WiFi for two (2) devices
  • Shore Excursion booking assistance

Details:

  • Designed for all guests in the same stateroom
  • From $129 per stateroom (2-night sailings; price varies by sailing length)
100

M@S has cancel fee's based off of the length of sailing. When does a 50% penalty start for a seven night sailing?

6–7 Night Sailings

120–91 days before departure:

  • No charge (except non‑refundable deposits)

90–61 days before departure:

  • Penalty = Full deposit or 50% of Total Cruise Price, whichever is greater

60–31 days before departure:

  • Penalty = Full deposit or 75% of Total Cruise Price, whichever is greater

0–30 days before departure:

  • 100% of Total Cruise Price (No Refund)
100

True or False: You can book accessible rooms in their travel agent portal?

You must call them!

📞 WTH Agent-Only Line
 866-937-0054
Do not share with clients
Hours of Operation (Eastern Time Zone)
Monday - Sunday 9:00a - 6:00p

200

Can you add/remove transfers? 

At this time, Margaritaville at Sea does not offer any transfer services. 

  • Guests should plan on using other transportation services.
200

M@S beverage package includes a lot but what does it not include?

Does NOT Include:

  • Bottles of liquor
  • Buckets of beer
  • Shared drinks, pitchers, floaters, or buckets
  • Blender cups/refills
  • Bottled water over 500ml
  • In-room wine service or minibar purchases
  • Room Service beverages
  • Specialty coffee drinks
200

M@S has a change fee for ship and sail date changes what is it?

Sailing Date Changes

  • 31+ days prior to sailing:
    • $25 administrative fee (per booking, regardless of number of cabins)
    • Plus fare difference if the new sailing is higher
  • 30 days or less:
    • Treated as a cancellation and subject to cancellation penalties


200
True or False: M@S is adults only?

False! They have kids clubs just like everyone else. 

300

Can you change a cabin room number or category once its been booked? 

At this time, you will need to call Margaritaville at Sea to change the stateroom number. If no money is on the reservation you can cancel it and rebook it to make corrections. 

300

M@S offers four levels of their Coconut Telegraph Wifi packages, what are those levels and their price points? 

Coconut Telegraph WiFi Packages

All WiFi packages are priced per device.

  • Connect WiFi– Messaging & social apps
    • From $19.99/night
  • Basic WiFi– Email, browsing, messaging
    • From $24.99/night
  • Premium WiFi– Streaming & social sharing
    • From $29.99/night
  • Business WiFi– VPN & video calls
    • From $39.99/night

Other Info: Each package is priced PER DEVICE. Customers will need to purchase the number of packages they will need to connect the number of individual devices their sailing party needs.

300

M@S has a change fee for name changes and substitutions what are they?

Guest Name Changes / Substitutions

  • Adding a guest to an existing booking:
    • No fee
  • Substituting a guest:
    • $50 per person if more than 48 hours prior to sailing
    • $100 per person if less than 48 hours prior to sailing
  • All substitutions are at the sole discretion of the carrier.
  • Substituting all guests on a reservation is treated as a cancellation.
300

True or False: M@S does not have a book onboard program?

False: 

Book Now

  • Up to $150 Onboard Credit* per person on current sailing + Up to $150 Onboard Credit* per person on their next sailing
  • Free stateroom selection
  • Non-refundable deposit per person:
    • $50 for inside/ocean view
    • $75 for balcony
    • $100 for suite
  • Keep your travel advisor

Book Later

  • $75 Onboard Credit per person on current sailing + Up to $150 Onboard Credit* per person on their next sailing
  • Book when you're ready
  • Non-refundable deposit per person: $100
  • Keep your travel advisor
400

Can you correct a miss spelled name?

‌ At this time, you will need to call Margaritaville at Sea for name and date of birth edits

If no money is on the reservation you can cancel it and rebook it to make corrections.

400

M@S has two dining packages. Both include dinner a JWB steakhouse. Sparking brunch at Islander dining room and suite exclusive dinner menu's. What set's the $89 per person Prime package apart from the $159 Ultimate dining chill package?

Ultimate Dining Chill

(Islander only)

Includes (one of each):

  • Dinner at JWB Steakhouse
  • Sparkling Brunch at Islander Dining Room
  • Suite-Exclusive Dinner Menu (Main Dining Rooms)
  • $25 dining credit at:
    • Tiki Grill
    • Island Eats
    • Far Side Sushi
  • 20% service gratuity included

Details:

  • Valid for one guest per package
  • Dining credits must be used in a single visit
  • Unused credits are forfeited
  • Credits cannot be used for alcohol or specialty beverages
  • $159 per person
  • Available to guests ages 13
400

Some cruise lines have different penalties around holiday sailings, does M@S penalties change for holiday bookings!

Holiday sailings follow the same structure unless otherwise stated. Be mindful of what promos you book and their terms and conditions 


400

True or False: There are Casino's onboard

True! M@S even has a players club loyalty program that offers them some really cool things!

500

Can you change ship or sail date information? 

‌ At this time, you will need to call Margaritaville at Sea. 

If no money is on the reservation you can cancel it and rebook it to make corrections.


500

M@S offers paradise passes offering people the option to put down a chunk of money now and book their sailings whenever they want. How does this process work?

How It Works:

  • Buy the pass, pick your dates and book. Guests will pay for taxes, port fees, enhancements and confirm cabin instantly. Blackout dates apply.
  • Passholders must book their cruise between thirty (30) days to twenty-four (24) hours before sailing.
  • The 2026 Pass is valid annually from September 1, 2025 through December 31, 2026. Passes expire at 11:59 p.m. on December 31, 2026.
500

What is the proper process to cancel a M@S booking?

Reservations must be cancelled with the vendor first by calling them and then updating euclid!

500

True or False: Guest can check in online using the M@S app!

False!
Guests will receive a designated arrival window by email approximately 21 days prior to sailing along with their boarding pass. Guests with pre-booked Express Passes, pre-purchased Signature Packages containing Priority Boarding and guests staying in Suites are assigned the earliest arrival windows and should enter through the designated check-in lanes.

Mobile App: Margaritaville at Sea does not have a dedicated app at this time.