Customer Verification
Protection
Closing Techniques
Daily Tasks
Rate Plans
100

Can add new APC's and MIO's 

What is an FRP 

100

Offers protection for manufacture defects past 1 year manufacture warranty 

What is total coverage

100

What color would you like to go with today?

What is assumptive close

100

Utilizes pick list for phones and accessories

What is CFC sendbacks 

100

Requires CORE SIM

What is Unlimited Plus

200

Can file and fulfill an insurance claim

What is an FRP and an APC

200

Offers $29 screen repair within two years

What is Apple Care 

200

If you choose this one, which model would you prefer?

What is minor points close.

200

Will overflow if not taken care of

Trash cans 

200

Can be changed to new plan but can never go back. 

What is grandfathered rate plans 

300

Can be given call detail report and previous invoices

What is and FRP
300

Offers coverage for apple pencil and keyboard when purchased with new iPad and called Apple to add coverage to additional products 

What is apple care. 
300

How likely are you to go with this product?

What is probability close?

300

Gives customers inviting feel 

What is making coffee 

300

Cannot be stacked with employer/military discounts or paperless billing/ auto pay discounts. 

What is smart data

400

Valid DL

Valid Passport

Valid State ID

Valid Government ID 

What are appropriate verification types. 

400

Does not cover phone malfunctions after year manufacture warranty 

What is limited coverage 

400

Which option would you like to go with?

What is alternative choice close?

400

Helps increase accessory sales and makes the store look full. 

What is stocking from the back 

400

Cannot stack with employer discount and auto pay/paperless

What is military discount

500

Must be given correctly to add APC over phone. 

What is 6 digit account pin and verification pin. 

500

Coverage options for iphone sale

What is total coverage, Limited coverage, apple care, and care plus 

500

What if I cover the first month service

What is negotiation close

500

Needs to be done daily to keep back room safe 

What is breaking down boxes 

500

Can be paid at cost of $15 per month, $30 for 2 months or $100 for year. 

What is pay go plan?