Ontellus
BRP
Escalations
MR8
Random
100
In No Records scenario, if the custodian states that they do not have any records for the given patient, we can as for a No Records Statement or a CNR?
Yes? - Why?
No? - Why?
🚀🚀🚀🚀🚀🚀Pocket me Rocket🚀🚀🚀🚀🚀🚀
No, we cannot directly ask any random document unless we check Client pref. and confirm what document is requested for No records scenario
🚀🚀🚀🚀🚀100 X 45🚀🚀🚀🚀🚀
100
I am Processor on MR8, But _____ as per BRP Training
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
CSS
Correct answer = X 25
100
Which escalation/tagging would u use, when we need to submit request to the facility Fax number only?
FYI. Custodian confirmed that they have not received yet
⚡⚡⚡Lightning-fast Jump or Dump for correct ans⚡⚡⚡
CC - First Call - Connect
⚡⚡You get half points of the team with 2nd Highest score +100 for this question⚡⚡
⚡⚡Or Incorrect ans gets - half the points for the 2nd highest team⚡⚡
**IF 2nd highest team is on 0 or -, u get No Addition or deduction**
100
Where do u find Client Preference
Case Level - Marketing Tab
100
✨✨ Correct guess gets you 100 X 35 only✨✨
Versace
200
What is exhaust all options method?
It is utilizing all resources available to get forward progress.
200
If the Last 3 digits of the Order # are called as Part no.
then what do u call the 1st 6 digits of the order #
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
Case Number
Correct answer - X 8
200
Which escalation uses the below given Status type:
"Records Enroute"
🔥🔥🔥🔥SAHI JAWAB... AAG LAGA DE GA🔥🔥🔥🔥
200x18 for correct ans
-200 for incorrect
Items Turned in
200
Where do u find Patient's address
🔥🔥🔥🔥SAHI JAWAB... AAG LAGA DE GA🔥🔥🔥🔥
Correct answer gets 200 X 6
Case level - Records of Tab
200
🔥🔥🔥🔥SAHI JAWAB... AAG LAGA DE GA🔥🔥🔥🔥
Correct answer gets 200 X 16
Arsenal
300
Which of the following info cannot be left on a voicemail box?
Order #, Patient name, Patient Date of Birth, RRC call back no,
Attorney Name, Due date, Type of request and records.
💣💣💣💣Bomb Alert💣💣💣💣
Correct ans gets u 300x15
Incorrect ans gets u -600 plus miss next chance
Patient DOB & Attorney Name
300
List of Radiology procedures performed is called as?
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
Diagnostic Imaging breakdown
Film Breakdown
Imaging Inventory
Ans - X 4
300
Custodian states that they have not received the Check payment but it has not been 4 weeks yet..?
Can we send a Copy of Check to them via fax or email?
🔥🔥
Yes, we can
🔥🔥Correct ans gets u to add 0 at the end of ur total team score if you are in 3-digit score.
4-digit score gets 1500 points
300
Where do we see the if we have LOR available with our OE team in MR8
🔥🔥
Case level - Preferred Services
Correct ans gets you - 300 X 10
300
ISRO 🔥🔥🔥🔥
Correct ans gets 300 X 15
400
The 1st thing we need to do when we reach a voice mail box.
Press 0 to opt out.
400
Contents of a Request Packet
Any 4
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
Cover Letter
Auth/Subpoena
LOR/Supporting doc..
Legals
Ans - X 3
400
Custodian states that there are no Records for the patient.
Client preference states - No records - SNR
Custodian willing to send a letter of no records,
Is it acceptable?
🚀🚀🚀Pocket me Rocket Hai🚀🚀🚀
Correct ans get 400x6
Incorrect ans gets -400
Yes
400
Where do u go to set the next action date on MR8
Part Level - Additional Info tab
400
The first woman to be elected President of India is?
Pratibha Patil
500
SAY YES OR NO 🌟🌟🌟🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟LUCKY CHANCE🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟AND GAME CHANGER🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
Yes - Get 2000 to u and 1000 to the next and previous team
No - Gets you 1000 and 2000 to next and previous team 🌟🌟🌟🌟🌟
500
What is POS - and will it be available when the request is sent via regular mail
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
Proof of service is the evidence of proper service that was performed. POS will not be available as request was not hand served.
Ans - X 2
500
Support Needed - Portal Download
can be used to download records from our portal if the custodian has uploaded it there in the last week.
Is this correct?
No. This escalation can only be used if the records were to be downloaded from a 3rd party portal.
500
When the rejection is sent to us by the custodian, where do we find it in MR8
🔥🔥🔥🔥SAHI JAWAB... AAG LAGA DE GA🔥🔥🔥🔥
Correct ans get 500 X 3
Part Level - PLR
Part level repository
500
Nehru trophy is related to which game?
A) Cricket B) Badminton C) Football D) Hockey
🔥🔥🔥🔥SAHI JAWAB... AAG LAGA DE GA🔥🔥🔥🔥
500X4 for correct answer
Football
600
When do u ask for a supervisor?
✨✨✨TRIPLE UP or DOUBLE DOWN ✨✨✨
Correct ans gets 600x3
Incorrect gets -1200
When it is an Aging order and we have not been able to get a forward progress.
When the person we speak to is not providing us with the required support or help.
600
Rule 11 Agreement is?
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
When there is an agreement between two parties outside of the court on how the records are supposed to be processed.
Ans - X 2
600
If the custodian wants us to confirm Patient address but we do not have it with us, what is the 1st thing we should try
We will utilize the Order scrubbing method and search for the same.
600
How do u identify that the request is a split request
By checking Part level - Notes log tab
600
Dr. M.S.Subbalakshmi has distinguished herself in the field of
A) Kathak B) Bharathanatyam C) Playing Violin D) Vocal Music
Vocal Music
700
What is known by a Billing only entity?
🌟🌟🌟🌟🌟🌟LUCKY CHANCE🌟🌟🌟🌟🌟🌟🌟
"Guess the number (1-10)
Correct guess gets u to Double your Team Total.
Any entity that is only managing Billing Records for other hospital or facilities.
🌟🌟🌟LUCKY NUMBER🌟🌟🌟
🌟🌟7🌟🌟
700
If Auth Request is sent on Aug 1st, when will the request be due by?
20-21Aug ---- 23-24 Aug
26-27 Aug ---- 30-31 Aug
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
30 - 31 Aug
Ans - X 5
700
Which escalation do u use when the request packet is missing in PLR
🚀🚀🚀Pocket me Rocket Hai🚀🚀🚀
Correct ans get 700x7
Incorrect ans gets -700
4 OE alert
700
What is the use of Custodian Database update note?
Name 5 things that can be mentioned in that note
🚀🚀🚀Pocket me Rocket Hai🚀🚀🚀
Correct ans get 700x7 if both correct
700 X 3 if 1st qst correct
Incorrect ans gets -700
new info abt facility can be updated there..
Facility name - add - fax - email - copy service - serve method - tat - phone number - other
700
The speed of light will be minimum while passing through
A) water B) vaccum C) air D) glass
Glass
800
⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
Client pref says - No Records - Status and Hold
TX Custodian states they do not have Imaging.
Request is a stemming part.
What should u do? ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
❗ Escalate to Support needed - Status and Close ❗
🚀🚀🚀YOU GET 800*3🚀🚀🚀
800
14-21 Days period, when a Subpoena notice is sent
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
Waiver Period.
Ans - X2
800
Support Needed - Florida X-Ray Copy
When do u use this?
When the Facility is in FL and are unable to produce images, and need us to come over and copy them from their facility.
800
What is the use of Status log tab?
It provides us a log history of all the statuses the order has gone through till date.
800
The place of origin of an earthquake is called
A) Epicentre B) Seismal C) Focus D) Amphidromic Point
🔥🔥🔥🔥SAHI JAWAB... AAG LAGA DE GA🔥🔥🔥🔥
Correct ans - 800 X 2
Focus
900
If the custodian has not received the payment by check, and the request is already due, what options do u think we have to try obtaining records sooner?
___THINK LOGIC___THINK BIG____
👽👽👽👽👽OUT OF Syllabus👽👽👽👽👽
INCORRECT Ans - u miss turn and get -1800
Correct answer gets u 900 only
We can opt for a Copy of Check to be sent to the custodian.
Also, we can provide a Check number and check details to let the custodian know that payment is made
900
DWQs in the state of ____ have to always be Notarized
Fill in the blanks
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
Texas
Ans - X 2
900
Custodian from FL states that they need the Records to be picked up from their facility.
Where do u tag or escalate it to?
🔑🔑🔑KEY TO SUCCESS🔑🔑🔑
Get 900 X 2 for correct answer
Support Needed - Ntry/PU/Hndsrv
900
What do we understand by Non Compliant Custodian
🔑🔑🔑KEY TO SUCCESS🔑🔑🔑
900x2
Custodian that does not help with obtaining records.
900
The Tropic of cancer does not pass through
A) India B) Pakistan C) Bangladesh D) Myanmar
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
GAME CHANGER
Pakistan
🌟🌟🌟🌟🌟🌟900x5 for Correct ans
Incorrect ans -900
1000
Hot Key for Extended Hold Scenario
~eh
1000
In which Scenario will there be 2 additional or supporting documents to an Auth apart from LOR.
And what would those docs be
🔔🔔🔔🔔 Multiplier Effect 🔔🔔🔔🔔
When Patient is deceased.
LOA and DC will be the 2 additional documents
Correct ans gets 1000x2
1000
Facility is Located in CA and they state that only Images are ready to be copied, which escalation do we use?
Support Needed - CA Copy service
1000
Custodian rejects request for it being incomplete. as they only received 1page via fax.
What do we do?
We will verify if we have a complete request packet.
Pitch if we can send the complete packet over via fax or email and educate custodian that this could be an error, or a Fax follow up letter sent by us.
1000
🏆🏆🏆🏆 🏆🏆🏆🏆
In which city is India's oldest European church?
A) Cochin B) Goa C) Chennai D) Kolkata
*****OPEN FOR ALL TEAMS*****
Correct guess gets you Doubles Your TOTAL SCORE
No Minus Points
Cochin