Service & Selling
The 3 parts of the Service & selling process
What is connect, advise, and care
We differentiate our brand through this sales process
What is Service & Selling
The process the customer goes through to determine which financing option is best for them.
What is the credit waterfall?
The minimum score to be certified for 5 star PU or Delivery
What is 90%
What is 10%?
A portion of what we will do on the gameplan
What is Provide a great service & selling experience?
This metric is the difference between the retail selling price and the cost of goods
What is Margin?
The 4 finance options we have available for the customer
What are Synchrony, Fortiva, Progressive, and Synchrony pay later?
Jobs in store that are required to know the gameplan
What are warehouse team members
This is the amount the average Progressive customer spends with VCF
What is $1700?
The part of the process in which we empower the customer
What is connect?
The process we use to prepare a customers delivery
What is 5 star?
This is the name of the widget on the Front door home page related to financing.
What is Focus on financing?
This is communication to our customer confirming product, address, and other customer info.
What is the product confirmation call?
The % of American consumers that are considered sub prime
What is 35%?
Explains and recommends this item while providing examples of items being shopped
What is Pure Promise?
We are confident our new financing options will greatly impact this part of the sales equation.
What is Average ticket
Financing is worth this % of our total sales
What is 50%?
The % we use to determine inventory is at a controllable level
What is 15% of delivered sales?
The $ amount of estimated revenue in Market 3 trade area by Progressives competitors, RAC & Aarons
What is $91,000,000
Speaks in these terms when discussing various finance options
What are monthly payments?
The Bold word that appears in each description of Talent, Operations, and Brand
What is Growth?
The term length of our newest synchrony options
What is 30 and 40 months
This is the section of 5 star delivery certification with the most yellow shaded non negotiable inspection points
What is prepping?
This store had the highest % of LTO sales in FY24 in all of ASI at over 19% to total sales
Who is 76 Buffalo thruway?