Schedule Delays
This Status will appear in schedule delays when the promise date is less than current date
What is Missed Delivery
What is the Market's Apps/Traffic goal for FY25?
5%
What are the 3 Key Pillars that make up our Service & Selling Model?
Connect, Advise, Care
This KPI is calculated by taking the # of customer traffic on a given day or week, divided by the total number of invoices sold
Conversion
What 3 Buckets highlight the "What we will do in FY25" document?
Talent, Brand, Operations
This status will appear when Allocated Supply is delayed, but DC On Hand is availabe
What is Delayed-Available
What 4 Financing Options (Companies) do we offer our customers at Value City Furniture?
Synchrony, Fortiva, Progressive & SetPay
CONNECT: What type of questions do we ask our guests to build the relationship and help them uncover their needs?
Open Ended Questions
This Store has the highest Apps/Traffic Rate in Market 5 for FY25 at 7%
27 - Preston
In What Year did Jay Schottenstein join the Value City Furniture Business?
1976
This is the current Company expectation/goal for number of days in advance that Schedule Delays are worked.
What is 14 days
In the AS400 this report is used to view approvals and declines by customer.
Credit Application Reports
ADVISE: What Team Selling Strategy is used to create the best customer experience and to drive a sales result?
Peer Assist
On the Weekly Daily Roadmap Dashboard, what does Numbered Sales Variance refer to?
Total Numbered Sales dollar Variance to LY
What year did Value City Furniture first achieve $1 Billion in Sales?
2002
What is the recommended number of days selected in the Schedule Delay calendar for report viewing to avoid time out errors?
What is 7 days
How many credit hits will a customer experience by going through our Credit Waterfall?
Up to 2
CARE: What tool/application can HFC's use to follow up and view their customers Pickups & Deliveries in Real Time?
Dispatch Track
This KPI Calculates the variance between your Written Sales Variance to LY and Traffic Variance to LY
Sales to Traffic Delta
In What year did VCF celebrate it's 70th Anniversary?
2018