Auto Insurance Basics
Homeowners Insurance
Policy Terms
Discounts & Savings
Customer Scenarios
100

What coverage pays for damage to your car from a collision?

Collision Coverage

100

What does dwelling coverage protect?

The structure of the home

100

What is the amount you pay before insurance kicks in?

Deductible

100

What discount applies when you insure both home and auto?

Multi-Policy Discount

100

 A client wants the cheapest auto policy. What should you explain?

Risks of low liability limits and lack of coverage

200

What coverage pays for damage to your car from theft or hail?

Comprehensive Coverage

200

What coverage protects your belongings inside the home?

Personal Property Coverage

200

What is the maximum amount an insurer will pay for a claim?

Policy Limit

200

What discount applies for a clean driving record?

Safe Driver Discount

200

A client’s home was damaged by flooding and wants proper coverage on their Home quote. What do you explain?

Flood is not covered under standard homeowners; needs separate policy

300

What coverage pays for injuries you cause to others in an accident?

 Bodily Injury Liability

300

What is the term for additional living expenses after a covered loss?

Loss of Use

300

What is the term for canceling a policy mid-term?

Policy Cancellation

300

What discount applies for installing smoke detectors?

 Home Safety Discount

300

A client calls for a quote and asks why their quoted premium increased. What do you say?

 Factors like claims history, area inflation due to claims, or risk changes. 

400

What coverage pays for your medical bills regardless of fault?

Personal Injury Protection (PIP) or Medical Payments

400

What coverage protects you if someone is injured on your property?

Personal Liability Coverage

400

What is a premium?

 The cost of the insurance policy

400

What discount applies for paying your policy in full?

Paid-in-Full Discount

400

A client wants to add jewelry coverage. What do you recommend?

SPP endorsement - Legacy  

VIP-ASC

500

What is uninsured motorist coverage?

Coverage for injuries/damages caused by a driver with no insurance

500

What is an endorsement?

An add-on to expand or modify coverage

500

What is subrogation?

The insurer’s right to recover costs from a third party

500

What discount applies for monitoring driving behaviors?

Drivewise

500

A client asks about bundling. What’s the benefit?

Discounts and simplified policy management