Marketing
Which of the following is most related to the marketing concept?
Satisfy Customers
Which is a method of boosting employee morale?
Singling out and rewarding employees for good
work
Annie has decided to mark up the cost of the newest bathing suit line she just ordered for her boutique
by 50%. This is an example of the ____ marketing function.
Pricing
What is the primary goal of management?
Accomplishing the businesses' goal
Which internal factors affect selling policies?
Customer wants and needs
Using telephone surveys to learn about products used in a consumer’s household is an example of
Market Research
The way employees treat customers affects the businesses
Image
Which is most likely to affect the price of roses?
A large number of rose bushes are killed by
disease
Which discourages employees from communicating dissatisfaction to management?
Hostile work environment
Openings in a daily list of schedule appointments can be filled by:
Scheduling extra appointments
Which is the most effective method for a manager to communicate a policy change?
Company-Wide Meeting
Why must employees be able to explain business policies to customers?
The policies are not always evident to customers
As the price of an item increases, demand will
Decrease
Management ensures equitable opportunities for employees by
Developing policies
The best source of referrals is a/an
Satisfied user of the product
Most customers associate price with
Quality
Which situation indicates manager training is needed?
Changes in job function
If a meal is $7.85, which is the amount of a 20% tip?
$1.57
A manager instructs his employees to get a new, heavy-duty cord for the display lights instead of using
the worn-out one. The manager is implementing
Loss prevention
The overall purpose of the American with Disabilities Act (ADA) is to
Make it possible for qualified individuals with disabilities to get and keep jobs
Define marketing.
The process of promoting, selling, and distributing a product or service.
Which management function involves assigning responsibility, establishing working relationships, hiring
staff, and directing the work of employees?
Organizing
Identify the value of the variable in the following equation 4(x/2)=16
8
The four step process for training sales staff consists of
Explanation, demonstration, action, and selling
Which pricing technique sets the prices of goods and services at lower prices to attract customers, then heavily advertises those goods and services?
Leader Pricing