Questions 1-5
A company that is being sued is given the opportunity to present evidence to defend itself. This is an aspect of
A. personal rights
B. legislative rights
C. legal procedure
D. business rules
C. legal procedure
Chadwell's Toy Palace is planning a “buy one, get one free” sale for some popular toys. What will the store need to do to ensure that there are enough products available to meet the changing demand?
A. Purchase higher quantities of the sale items in a timely manner
B. Hire additional warehouse staff for the duration of the sale
C. Change the distribution strategy from selective to intensive
D. Send copies of the promotional literature to the store's vendors
A. Purchase higher quantities of the sale items in a timely manner
Which of the following would most likely be viewed by an employer as an acceptable use of your personal social media site for business purposes:
A. Talking to your significant other about what's going on in the office
B. Chatting with a coworker online about your plans after work
C. Posting company news to help gain employees or clients
D. Posting photos of coworkers and customers
C. Posting company news to help gain employees or clients
The Polar Bear Publishing Company, a publisher of children's books, has made adjustments to its promotion and pricing strategies to suit the current market. This is an illustration of which of the following characteristics of an adaptable organization:
A. Flexibility
B. Cohesiveness
C. Cultural intelligence
D. Strong leadership
A. Flexibility
If Charlie blames his classmates for not completing their group project on time, he is not
A. taking accountability.
B. communicating.
C. preventing bias.
D. following rules.
A. taking accountability.
A primary responsibility of a federal regulatory agency is issuing radio and television licenses to qualified applicants. What type of authority does the agency have?
A. Control of supply
B. Control of rates
C. Control of conduct
D. Control of incorporation
A. Control of supply
What information should a business provide its suppliers to ensure that products will be available to meet demand?
A. Media schedule
B. Annual report
C. Cash flow analysis
D. Sales forecast
D. Sales forecast
Demonstrating a customer-service mindset benefits employees by supporting their
A. competitiveness.
B. need to be recognized.
C. careers.
D. efficiency at work.
C. careers.
. A government establishes an organization that monitors and ensures that businesses are complying with advertising laws. This organization is an example of a
A. legislative body.
B. lobbying group.
C. regulatory agency.
D. watchdog corporation.
C. regulatory agency.
Rowan's coworker tells her that he's looking for another job. He asks Rowan to keep their conversation confidential. Rowan should
A. tell only her boss about the conversation.
B. not tell anyone about the conversation.
C. tell customers about Rowan's job search.
D. share the information only with trusted colleagues.
B. not tell anyone about the conversation.
A Japanese marketer wants to sell large quantities of DVD players in the United States. The channel of distribution this business would most likely use would be producer to
A. agent to consumer.
B. wholesaler to consumer.
C. wholesaler to retailer to consumer.
D. consumer.
C. wholesaler to retailer to consumer.
A large online seller partners with a credit card company to leverage each other's brand values, share marketing expertise and research, and exchange skills. The two companies are involved in
A. affiliate marketing.
B. affinity marketing.
C. cross linking.
D. social media marketing.
B. affinity marketing.
Recently, Miranda Corbin met with a Brazilian entrepreneur to sign a business contract. When Miranda smiled and gave the entrepreneur the “OK” sign after the contract was signed, the entrepreneur frowned in disbelief and immediately left the room. Later, Miranda learned that Brazilians view the “OK” sign as an offensive gesture. Miranda could have avoided the embarrassing breach of etiquette by
A. conducting research about the country's culture before her meeting.
B. learning to speak in the country's official language fluently.
C. taking courses about Brazilian literature and history.
D. touring the Brazilian embassy to obtain information about the country's regulations.
A. conducting research about the country's culture before her meeting.
. A small startup company decides to specialize its labor force. What is an advantage of this form of specialization?
A. Decreased quality of work
B. Increased worker dependency
C. Lower production rates
D. Simplified worker training
D. Simplified worker training
Which of the following are secondary dimensions of diversity:
A. Family status, ethnicity, and communication style
B. Religion, work experience, and gender
C. Income, family status, and education level
D. Work experience, nationality, and age
C. Income, family status, and education level
One way that businesses use technology to move products efficiently through the distribution chain is by
A. implementing an automatic identification system.
B. developing company web sites to promote product.
C. tracking the shipping expenses in a database system.
D. encouraging the use of networked trading communities.
A. implementing an automatic identification system.
You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation?
A. Tell the customer you don't have time to talk about personal issues, so he should stay on topic.
B. Tell the caller you're happy to hear about his vacation, but you have to take another call.
C. Transfer the call to someone else who has more time to talk to the customer.
D. Talk to the customer as long as he wants to appear more interested.
B. Tell the caller you're happy to hear about his vacation, but you have to take another call.
. Noah wants to go on vacation, but when the price of plane tickets goes up, he decides to put off his trip. Noah's demand is
A. complementary.
B. constant.
C. inelastic.
D. elastic.
D. elastic.
According to the law of diminishing returns, what aspect of production decreases when fixed resources have reached their maximum level of efficiency?
A. Product usefulness
B. Quality
C. Lead time
D. Outputs
D. Outputs
One way for Sidney to motivate her team members to accomplish a certain goal in a specific amount of time is by
A. taking over their activities.
B. removing unexpected obstacles.
C. providing an incentive.
D. delegating her responsibilities.
C. providing an incentive.
Channel members of a supply chain should be familiar with antitrust laws so they do not engage in activities that
A. limit monopolies.
B. hinder competition.
C. restrict efficiency.
D. prohibit authority.
B. hinder competition.
What should the first section of an executive summary contain?
A. A statement of the report's purpose
B. A recommended course of action
C. A letter of authorization
D. An acknowledgement of the report's sponsors
A. A statement of the report's purpose
A clothing manufacturer in the United States allows a company in Argentina to use its name and logo in exchange for a fee and royalties. This is an example of
A. franchising.
B. a joint venture.
C. licensing.
D. exporting.
C. licensing.
During a job interview, the interviewer asks, "What have you done that shows your initiative?" Which of the following would be the best response:
A. "I'm taking a computer class on my own time."
B. "I find work enjoyable and rewarding."
C. "I'm a team player with a positive attitude."
D. "I get along well with my present coworkers."
A. "I'm taking a computer class on my own time."
Acknowledging the power you possess to influence and affect other people is part of
A. acknowledging your own biases.
B. avoiding shortcuts.
C. thinking before you act.
D. determining the needs of others.
C. thinking before you act.