Show:
Section 1
Section 2-3
Section 4-5
Section 6-7
Section 8
100
What is the term for convincing a customer to buy a larger quantity of an item or a more expensive item?
What is Upselling
100
What U.S. government agency creates and enforces standards for workplace health and safety?
What is OSHA
100
A document that describes a worker's employment experience, strengths, skills, education, and other qualifications for a job?
What is A Resume
100
What are the four parts of a cover letter?
What is 1) Heading 2) Introduction 3) Body 4) Closing
100
What are reports usually used for?
What is Questions that you want to ask on a regular basis
200
A collection of customers who purchase and use a company's product is referred to as a company's__________?
What is Clientele, Customers
200
To keep the workplace as healthy and productive as possible such as having proper desks, chairs, and work space is referred to as ___________?
What is Ergonomics
200
A short letter from a job applicant that gives additional information about their qualifications for and interest in the job for which they are applying?
What is A Cover Letter
200
Making sure your writing is clear and professional and checking for errors in spelling, grammar, and punctuation is referred to as _____________ when looking over a document that you wrote such as a cover letter?
What is Proofreading
200
What are queries usually used for?
What is Answering one-time or occasional questions
300
What is the term for a potential customer who wants the product and is likely to buy it?
What is A Sales Prospect
300
A collection of standards that define proper social behavior in a specific setting such as a business?
What is Etiquette
300
The development of skills, knowledge, and experience that will help you advance in your career. Often these skills are acquired through higher education, seminars, certificate courses, and employee workshops.
What is Professional Development
300
Making changes in a document to produce a new, better version of it is referred to as __________?
What is Revising
300
An_________ event is for people within the company whereas an_________ event is for people outside the company.
What is Internal / External
400
___________ is when a company keeps its customers happy enough that they continue buying products from the company.
What is Customer Retention
400
The ability to come up with new plans, ideas, or solutions to problems is called __________?
What is Creativity
400
1) A username that doesn't include slang or misspelled words is a __________? 2) A safe password doesn't include what type of information?
What is A Professional Username Information that's easy for others to guess such as age, address, gender, name, social security number, etc.
400
List at least two things you can do as a speaker to engage the audience when giving an oral presentation?
What is 1) Make it easy for the audience to understand how the information relates to their lives. 2) Use music, audience participation, or humor. 3) Make eye contact.
400
What are the four main parts of a database?
What is 1) Tables 2) Forms 3) Queries 4) Reports
500
Which pricing strategy introduces a new product at a low price with the intention of later raising the price?
What is Penetration Pricing
500
1) Which type of manager involves team members in decisions? 2) List one advantage of this type of manager?
What is Participative / Democratic Encourages Ideas, Creativity, Team Work
500
What are three ways you can help make sure you are using a copyrighted work fairly.
What is 1) Ask the copyright owner for permission. 2) Use a work the copyright owner gave permission for the public to use. 3) Follow any special conditions for using the work, such as paying the owner or linking to their Web site. 4) Give credit to the copyright owner. 5) Use the work for educational purposes, not for profit. 6) Only use a small part of the work. 7) Make sure your use won't hurt the original work's value.
500
List at least three design tips to consider when you are choosing layouts for a presentation.
What is 1) Keep each slide simple, avoiding clutter. 2) Use a large font that even people at the back of the room can read. 3) Don't use all capital letters. 4) Break up text into small chunks, so there are no long blocks of text. 5) Use graphics and charts to illustrate the points you are making. 6) Stick with a consistent background and design style.
500
1) Software that is designed to make it easy for team members to work together on projects is called ___________? 2) Software that makes it easier and faster for employees to do their work is called ____________?
What is 1) Collaboration Software 2) Productivity Software