Which is a pre-sale opportunity for salespeople to provide customer service?
Providing ample product information
100
Geri asked a salesperson about some features of the new Samsung Android cellular telephone. Since the salesperson was not aware of the features, what should he do
Ask an available, experienced employee
200
What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers?
Calling to make sure the products are satisfactory
200
A customer asks a specific product question that a new salesperson cannot answer. What should the new salesperson do?
Ask an available, experienced employee
300
What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?
Follow the business's selling policies
300
How does a feature-benefit chart help a salesperson?
Provides a quick reference to the salesperson about the product
300
Josh wants to know more about the benefits of his new iPad. What about the iPad does he want to know
What's in it for me?
400
What type of product information might a salesperson be able to obtain from a manufacturer's representative?
How the product is made
400
When salespeople explain the benefits of a technical product, what questions are they answering for customers?
What's in it for me?
500
What is an internal factor that affects the selling policies of a business?
Financial resources
500
How does a feature-benefit chart help a salesperson?
Provides a quick reference to the salesperson about the product
500
After learning that a customer is interested in a computer that can produce sophisticated graphics, what should be the salesperson's next step?