Chapter 6
Chapter 7
Chapter 8
Chapter 9
100
What are the 4 Consumer Buying Behaviors?
1. Limited decision 2. Extended decision 3. Enduring involvement 4. Situation involvement
100
What are the 4 categories of business markets?
Producer Market Re-seller Markets Government Markets Institutional Markets
100
what are the environmental forces in int'l markets
Sociocultural forces Economic forces Political, Legal and regulatory Ethical and social responsibility Competitive forces Technological forces
100
What are the 5 Characteristics of E-marketing
1. Addressability - based on online info advertisers can know more about you 2. Interactivity 3. Accessibility 4. Connectivity - providing links between information providers and users 5. Control - allows consumers to regulate these consumer/producer interactions
200
What is the consumer buying decision process?
What is the consumer buying decision process? 1. Problem Recognition 2. Information Search 3. Evaluation of Alternatives 4. Purchases 5. Post-Purchase Evaluation
200
What is the business buying process?
1. Recognize the problem 2. Develop product specifications to solve problem 3. Search for products 3. Select product 5. Evaluate
200
Name the regional trade alliances
TPP, EU, WTO, APEC
200
what are consumer generated marketing tools?
1.Social networks 2.Photo sharing 3. video sharing 4. blogs 5. wikis 6. podacts 7. virtual realities
300
What are the influences on the buying process
Social - family, reference groups, opinion leaders, social classes, Situational - physical surrounding, social surrounding, time Psychological - perception motives, learning, attitudes, personality
300
What are the 4 Influences on business buying?
Environmental - economic factors, political forces, legal and regulatory forces, technological changes Organizational - objectives, purchasing policies, resources and size Interpersonal - relationships among people in the buying center Individual - age, education level, personality
300
What are the methods of doing business internationally
Importing and Exporting, Licensing, Contract manufacturing
300
What are the 7 technographics?
1. Creators 2. Critics 3. Collectors 4. Joiners 5. Spectators 6. Inactive 7. Conservationalists
400
Maslow's hierarchy of needs
Bottom to top Physiological, Safety, Social, Self-esteem, Self Actualization
400
What are the customer's primary concerns
Price Product Quality Service Relationships
400
what are consumer generated marketing tools?
Social networks, Photo sharing, video sharing, blogs, wikis, podacts, virtual realities
400
What are the ethical and legal issues involved with E-marketing??
Privacy, Online Fraud and theft of intellectual property
500
Name the 4 different demands
Joint demand, derived demand, volatile demand, inelastic demand
500
What are the methods of buying?
Description, Inspection, Sampling, Negotiating
500
Why does Maddie Skaggs suck so much?
There is no wrong answer
500
how has social media changed marketing research?
1.Gives customers more info about costs/prices/competitors 2. Online fraud - dishonest activities online 3. Intellectual property - copyright and trademark issues