ActivePipe
What does it mean if an email is a "manual send"?
It will not go out automatically - you need to go into the email and "Quick Send" it by selecting the contacts and the day and time of the send.
What is the first thing you need to do in LIV Suite when you have a new listing agreement signed?
Quick Launch the Listing!
After Ordering Media you will receive an email with a confirmation code. What do you need to do with that code?
Forward it to your photographer
What is our turn-around time for Listing Materials?
2 Business Days
What is our turn-around time for Pre Listing Presentations and Custom Designed Materials
5-10 Business Days if is is being design from scratch. 3-5 Business Days if we are working off a pre-made template.
Where do you go to see your past emails and how they performed?
The Campaigns Tab
Where do you go to submit photography/media for a new listing? And who contacts the photographer to schedule?
LIV Suite > Listings > Click on the Listing to get to that Listing's Dashboard > click the "Order Media" Button.
Contact the photographer directly to schedule the photo shoot?
What does it mean if your request is "Requested" and "In Progress"?
Requested - We have received your request but have not started working on it yet.
In-Progress - We are working on your request
Where can you go to find community / neighborhood stock photos?
Links and Document Section of LIV Suite
Gallery - Metro Images
Gallery - Resort Images
On Mondays, I send a Marketing Weekly Update Email. What are 2 sections of content included in that email.
Important Updates
Upcoming LIV/SIR Media Deadlines
Social Media Content Ideas
Recent Press
Upcoming Trainings
On what day of each month does the DeLIVery "autosend" go out of your account and what tag must you have for it to go out automatically?
The Third Tuesday of each month to the "Primary-Sphere" tag.
How do you select your Listing Campaign and order Listing Materials through LIV Suite?
Login to LIV Suite > go to Listings > select on the listing to go to the Listing Dashboard > Select "Order Media" > Select your Marketing Campaign > Submit Orders for Each Listing Material under the Tasks Section.
How do you submit for Custom URL for a property in LIV Suite?
Log in to LIV Suite > go to Marketing at the top > scroll down to Marketing - Listing Material - A La Carte > selct "Start" underneath Custom URL.
Same can be done for Custom Design, Listing Presentation, Co-Op Advertising and more!
How often can you opt-in or out of the Autosend Postcard Delivery program?
Where can you go to customize the 2022 Luxury Outlook Report?
DesignVault or reach out to your Marketing Manager for Assistance!
We have pre-made emails that we have "shared" with you. How do you find/access these emails?
Login to ActivePipe > go to the Emails tab > select Create Email > click on Shared Emails on the left hand side.
What does "Pending Info" and "Pending Review" mean?
Pending Info - Info is required from you before we can start working on the task
Pending Review - we are waiting for you to reject or approve the marketing before we move forward with next steps.
How do you find the Social Media Gallery through LIV Suite?
Log in to LIV Suite > go to Dashboard > scroll down to Links and Documents > Search for "Gallery - Social Media"
How can you pull Community Reports or Market Reports through LiveBy/Insights?
By going to LIV Suite > Apps and Tools > LiveBy or by going to insights.livsothebysrealty.com
SothebysRealty.com/videos or YouTube.
How do you add a tag to a contact if your ActivePipe is integrated with Cloze?
How do you add a tag to a contact if your ActivePipe is not integrated with Cloze
Cloze - add the tags through your Cloze account
ActivePipe - add the tags through your Contacts tab in ActivePipe
How do you access Listing Seller Reports in LIV Suite?
Log in to LIV Suite > Listings > Select Listing to go to the Listing Dashboard > Select Seller Report button on Left-Hand Side.
How do you add a document to the Markeitng Task Highlights section of the LIV Suite Seller Reports?
Log in to LIV Suite > go to Listings at the top > select the listing to go to the Listing Dashboard > select Manage Tasks on the right hand side > select "Add Task" in the upper right hand corner.
Typically, around what day of the month are the Monthly Market Reports and Market Infographics released?
In order to be included in the Spring 2022 Edition of LIV Magazine, what day must your listings be active, marketing as 'coming soon' or submitted to your TC to input into DASH by?
To be included in LIV Magazine, your listings must be active, marked as 'coming soon', or submitted to your TC to input into Dash by February 10th.
Any coming soon listings must be made active by February 17th.