Scripting
When a consumer wants to cancel their coverage
What is Ending Marketplace Coverage
When confirming 3 pieces of information to ensure you're speaking to the correct caller/consumer?
What is passing disclosure.
If a consumer wants information directly from their Form 1095-A, the CSR must navigate to.
What is the Tax Forms tab in Healthcare.gov
The entity that we use to lower the cost of the monthly premium.
What is a Premium Tax Credit?
How long must a caller wait for the Insurance Company to receive the enrollment file?
What is 2 weeks?
When a caller wants to report the birth of a baby?
What is Reporting a Life Change?
Where you would check to ensure a third party can legally speak on the behalf of another caller?
What is the Authorization tab.
To trigger the Healthcare.gov application, the CSR must select.
What is Update/Create English Application
What is a cost sharing reduction.
The duration of time it may take an insurance company to receive a record of cancellation?
What is 30 days?
The fixed amount you pay for a covered health care service after you’ve met your deductible.
What is a copayment?
To create or open a call record you must do what, in which area?
What is select the Blue plus sign in the Activities section.
Before reading the Privacy & Use attestation?
Check the Privacy & Use attestation indicator in NGD.
The Cost-Sharing reduction can only be applied where?
What is a Silver Plan?
To end coverage for SOME applicants, and not ALL, the CSR must.
What is Report A Life Change.
When a consumer wants to know how Marketplace protects their information?
What is Protecting Consumers' Information.
What is used when submitting feedback for a technical issue or for a consumer's concern?
What is the red question mark, by the Welcome Mat.
If an application is labeled 'In Progress' this tab is greyed out.
What is Report a Life Change tab in Healthcare.gov
The APTC can only be used here for children (under 18)?
What is a Dental Plan.
What is November 15th through December 31st.
When a caller wants to know the status of their KanCare?
What is Kansas State Script or Federally Facilitated Marketplace (FFM) States – No Medicaid Expansion?
To view Eligibility, the CSR must navigate to?
What is the Eligibility Results tab in Healthcare.gov
To legally use the Premium Tax Credit, what must be done?
Reconcile the APTC/File it on your tax return
If a caller UNDER estimates their income for the Premium Tax Credit?
What is a reimbursement on the Tax Return?