Conversion
Bonvoy Promos
Interval International
Late Assignment
RCI
100

What's the name of the article you would need to pull up if the Loyalty number is not showing in SUN?

VSE Add or Edit a Marriott Bonvoy Number in Sun

100

Where in SUN you could find the information about the Marriott Bonvoy Promos offered to the Owner?

Under Document Administration comments:

  1. Press F3-Commnts
  2. Press F9-OtherCom
  3. Select Document Administration
  4. Type the date

KA: VSE Marriott Bonvoy Promo Points 

100

True or False: Lock-off Owners can assign the entire lock-off or a portion of the lock-off.

True

KA VSE Weeks Interval Assignment Procedure 

100

What's the information you need to type in the payment notes field?

- contract # 

- wk# or pkg # 

- Interval acct# on the VOI

KA VSE Interval Late Assignment

100

What's the Knowledge Article if the RCI member number is not listed in SUN?

VSE Add an RCI Account in Sun

200

Select all the True statements:

a) Executive Owners can't convert every year

b) Chairman Owners get a 10% bonus Bonvoy Points

c) EXEC, PRES and CHAIR Owners have the benefit of converting StarOptions as early as 10/01 the year prior

d) Weeks with Restricted StarOptions are not eligible for conversion 

e) Bonvoy Points acquired through a conversion may not be used to book a reservation at MVC / VSE properties

True: a) d) & e)

VSE Weeks Conversion to Marriott Bonvoy Points

200

Mr. William Bradley Pitt bought a VOI back in 2023 and his FYU is 2026. He called today and purchased 2 Bonvoy Promos with you and paid $1,875 US per promo. What would be your documentation?

  • William Bradley Pitt
  • 2 Bonvoy promos purchased 
  • ML1 & ML2
  • 4 Bonvoy Promos Left 

KA VSE Marriott Bonvoy Promo Points

200

What is the deadline to assign a week with Interval International and how early can assignments be completed?

The deadline is 12/31 of current year and they can assign as early as January 1st of the year prior.

200

What is the department that will complete the VOI assignment with Interval International?

Membership Suppport

KA VSE Interval Late Assignment

200

What are the eligible resorts to bank with RCI?

  • Vistana Beach Club (VBC)
  • Sheraton Desert Oasis (SDO)
  • Sheraton Lakeside Terrace (LST/LTR)
  • Sheraton Vistana Resort (SVR/VRO)
  • Sheraton Broadway Resort (SBP - Myrtle phase)

KA VSE RCI Bulk Bank  

300

What's the information you need to share with the Owner when converting StarOptions to Bonvoy Points

  • Final transaction
  • Bonvoy Points don't expire, as long as ther's activity every 24 months in the Owner’s Marriott Bonvoy account
  • It takes 72 hours to post to the Marriott Bonvoy account
  • Owner will receive an email confirmation

KA VSE Provide Information to the Owner 

300

Select the incorrect statements and explain why they are incorrect:

a) Owners can send a check to cover the Bonvoy Promo fees

b) Bonvoy Points will post within 5 to 7 days

c) December 31st of first year of occupancy is the deadline to purchase these promos

d) It's a final transaction

e) Eligible for 2 promotions for each year, per VOI/package. Maximum of 8 per VOI/package 

f) You can't process Bonvoy Promo purchases if there's no documentation in SUN

False

a) They need to pay with a Credit Card

c) Deadline is 12/15 of first year of occupancy

e) The maximum number of promos is 6 per VOI

f) If there are no notes entered, assume two max promos per VOI, per Use Year. 

KA VSE Marriott Bonvoy Promo Points

300

What is the meaning of the following Sun codes:

* IICONF

* IIEXCR

* IIPEND

  • Request First Confirmed (RFC) Sun code IICONF: An Owner has been confirmed for travel by Interval
  • Request First Assignment (RFA) Sun code IIEXCR: The Owner has contacted Owner Services and intends to use their time through Interval. 
  • Request First Pending (RFP) Sun code IIPEND: The Owner has contacted Interval, gave dates, resorts, and credit card to open a search, but nothing has been confirmed yet

KA VSE Weeks Interval Assignment Procedure 

300

Select the incorrect statements and explain why they are incorrect:

a) Owners need to pay a $149 USD fee per Villa 

b) An owner is calling OS in 2025 and requests a 2024 late assignment. Then, the expiration date of the assignment will be 12/31/2027

c) Can be offered to Owners who have not used their weeks up to two years in the past  

d) Owners will receive a confirmation email within 72 hours 

e) This is a final transaction

b) No, it will be 12/31/2026 because expiration is 2 years from Use Year being assigned (2024)

c) This can be offered for the previous calendar year only 

d) Confirmation will be sent within 48 hours

KA VSE Interval Late Assignment

300

What's the information you need to provide to the Owner when completing an RCI banking?

  • Final transaction
  • RCI ID number
  • Takes 48-72 hours to process
  • Up to two years before it expires
  • Email confirmation will be sent once the Week is banked
  • RCI's contact information.

KA VSE Provide Information to the Owner