Marriott Hotel
Who is the GM of the Marriott Marquis Washington DC?
Mr. Satinder Palta
What is the largest Marriott Property in the US?
Orlando World Center Marriott
(2,008 rooms, 110 suites, 9 restaurants, and over 500,000 sqft event space)
Who was the first GM of Marriott?
Bill Marriott – son of J. Willard Marriott.
How many Marriott Bonvoy Elite levels are there?
6
What is the 15/5 rule?
15 feet/steps away - smile and make eye contact. 5 feet/steps away - maintain eye contact, verbally greet the guest and use the appropriate time of day greeting.
What Level is the Convention Center Connector on?
M2
How many brands does Marriott International have?
30
What was the first Marriott hotel?
Twin Bridges Motor Hotel
How do Marriott Bonvoy members earn points during their stay?
Earn 10/5/2.5 points per US dollar spent depends on the hotel brand
What does LEARN stand for?
Listen, Empathize, Apologize, React/Resolve and Notify.
How many rooms will the Marriott Marquis DC have?
1,175
How many countries does Marriott International operate in?
131
Where was the first international Marriott hotel (outside of the U.S)?
Acapulco, Mexico – The hotel’s name is Paraiso del Pacifico. Opened in 1969.
Which Elite levels have access to the executive lounge?
Platinum, Titanium & Ambassador
What tools does Marriott Hotels use to measure performance?
Guest satisfaction survey
Social media
Verbal feedbacks
Online reviews
How many Valet Parking Spaces does the DC Marquis have?
400
Who can finish this sentence: ‘Take care of your people and...'
‘Take care of your people and they will take care of your customers’ – J.W. Marriott
When did Marriott International acquire Starwood Hotels & Resorts?
2016
How do you become a Marriott Bonvoy Silver Elite status?
After 10 qualified night
What was Marriott's response to COVID-19 for cleanliness standards?
Marriott's Commitment to clean
How many total floors does the DC Marquis have?
18 (14 above ground, 4 below ground)
Can you name the five core values of Marriott International?
Put people first, Embrace change, Act with integrity, Serve our world and Pursue excellence.
What was the first business of Marriott?
Hot Shoppe restaurant
Name 5 benefits for a Marriott Bonvoy Ambassador Elite member?
Ambassador Service, Your24TM, 48-Hour Guarantee, Lounge Access, Late checkout (4 p.m), Guaranteed Room Type, Annual Choice Benefit.
What is Marriott's employee well-being program?
Take care !