Show:
Return/Refunds
GE Settlements/3rd Party
Kana
Two-Ways
Other
100
What number should be obtained before processing a return?
What is: RGA number
100
How can we look up a transaction without the card number?
What is: search by amount
100
What are the 2 non vendor email addresses?
What is: MA Store and MA Support
100
What is step one of Two-Way?
What is: paste the two-way in CSC
100
How many days does a customer have to contact us to process edit billing?
What is: 2 days
200
What is our reason code for each return?
What is: Escalated return pre-credit
200
How can we pull up the full card number?
What is: click the CCRN
200
How many inboxes does mart work?
What is: 6 inboxes
200
What email address do we put in the "submit by email ID" box?
What is: masupport-sm
200
What letters does a GE RGA start with?
What is: LL or DD
300
How many screens do we submit before a return is processed?
What is: 4 screens
300
How do we find the invoice number in 3rd party?
What is: click the last 4 digits of the card number then click on all fields
300
What icon do we click to pull up our list of boxes?
What is: Statistics Icon
300
What should we sign each Two-Way?
What is: First name and Last initial
300
What are our 3 LTO vendors?
What is: Progressive, Tempoe, and acceptance Now
400
Can a restocking fee be waived? If so by whom?
What is: yes and by a store associate
400
How do we find the invoice number in GE Settlement?
What is: It is listed in one of the rows
400
What should we do after replying to an email?
What is: notate in CSC
400
What must we do before responding to every Two-Way?
What is: contact the customer
400
Who handles property damage?
What is: Sedgwick
500
What should we do if a store associate request a return after 30 days?
What is: send a request through Kana to Leonard
500
What form of payment is GE Settlement used for?
What is: JCPCC
500
How do we pull up emails in the inbox?
What is: click the blue number in the active column
500
What numbers should be included in every Two-Way response?
What is: order number and ticket number
500
What is account browse used for?
What is: checking a customers available credit line