#UberEats
What is the Closed Lost Hashtag if the Merchant provides a sentiment that the pricing is too high?
#CL_Cost
Fill in the blank
Any instance of dead air can't go over how many seconds?
30 seconds.
There can't be more than two instances of dead air, each lasting between 5 and 29 seconds.
What should be the account's ROAS to be eligible for Ads Upsell?
4 and above
What step you should be taken on the oppty if the result of the call indicates that Merchant is not interested?
Tag the opportunity as Closed Lost
This is a campaign targeting UberOne members only and will run from May 16-23
Member Day's Campaign
What is the CW hashtag used for when you encourage the merchant to increase the weekly budget for ads campaign?
#ADS_UPSELL
Under what parameter is the "failure to disclose the call recording" considered a markdown?
Compliance - Privacy
How many opportunities will you generate if you discuss the mechanics for ads and promotions?
Where should you specify the exact date and time for the callback?
Include it in the notes/call logs
What will you do if the account has an open opportunity related to dine out?
Skip the lead
What is the Closed Lost Hashtag if the Merchant is tied to a contract with a competitor?
#CL_Competitor
How will you obtain the golden ticket for the parameter "Reason for Contact"
Receive an evident affirmative response from the customer as a result of how you've effectively provided the purpose of the call.
What is the risk level given to you if you mark the opportunity as CW without obtaining approval?
High Risk
What action will you take if the current promotion features a compelling offer?
Skip the lead
What is the percentage of Uber Eats gross bookings the come from Uber One members?
50%
Define consultative selling approach?
- Target recommendation based on the merchant current needs by asking questions unfolding their goal/need
According to Operational Matrix,
What kind of violation would you face if you do not generate an opportunity when it is applicable?
Termination - First offense
Fill in the blank.
for Oppty with Closed Lost status due to inactivity, it is only applicable to pitch for Martech recommendations _____________.
After Closed Lost Date
What will you do after recommending to cancel the existing promotion of the merchant?
Send an email for Pause Notification
Which type of promotion is excluded from the Member Days Campaign offering?
Category Discount/ Percent off - 30%
Define Quality Item?
- Any item is within the top 10% popular items based on the number of sold.
- Price is over $5
- Item is under Mains
Under what parameter is the "failure to escalate or transfer the interaction to restaurant support when necessary" considered a markdown?
Routing and CTG
According to Operational Matrix
Any situation where a customer is not contacted as request or at the agreed-upon callback time falls under what category?
Job/Call Avoidance
Type of Offense: Less Serious
1st Offense: Written Warning
2nd Offense: Final Written Warning
3rd Offense: Termination
When is it appropriate to present the co-funding option to the Merchant?
The merchant continued to decline even after addressing the objection and presenting the value proposition.
What is the latest update from Quality Team?
Under Introduction - If there are previous voice interactions within the last 30 days (1 Month) with the primary contact, open the call by their name.
Example. Hi Ken, this is Rome from UberEats.