Show:
CUSTOMER SERVICE
SELLING
BOOKING & COACHING
TIME & OFFICE MANAGEMENT
TEAM BUILDING
100
To deliver order products ordered within 24-48 hours.
What is Golden Rule Customer Service
100
5 Ways of selling Mary Kay
What is on the face, on the go, online, on paper, on with the show or party
100
Tentative Booking
What is it when you offer to "pencil in" an appointment that may need to be changed to a later date?
100
A list of things to get done each day
What is 6 most important things list?
100
I story
What is it called when you tell your Mary Kay journey?
200
Free delivery
What is it called when we offer free service to get products to our client's front doors?
200
Personal Mary Kay Website
What is the program that allows 24/7 shopping?
200
What's in it for her
What is finding out what a hostess wants and allowing her to earn it for hostess credit?
200
A form that tracks sales/bookings/guests/sets sold and more each week for your business that you can submit online to your director
What is Weekly Accomplishment Sheet?
200
Layering
What is it called when you plant multiple seeds with a potential recruit?
300
Preferred Customer Program
What is the program that allows us to send out catalogs every quarter with a sample for a minimal cost
300
Up selling
What is letting your customer know about the free gift with purchase when they purchase $40 or more?
300
Preprofiling
What is it when you get information from a customer before the appointment?
300
Helps you create a schedule for your business, family, and other activities.
What is Weekly Plan Sheet?
300
Full Circle
What is book, sell, rebook, recruit?
400
2+2+2
What is it called when you contact your customer two days after her appointment, two weeks after and two months after?
400
Sets or closing sheet
What is the sheet we use to close our customers at the end of an appt to help them purchase skin care program in sets.
400
Coaching
What is when you give the hostess the idea of how to invite her guests, inform her about having very easy snacks etc,
400
When you do things that make you money
What is Income Producing Activities?
400
Star Team Builder
What is a consultant who has 3 Active Team Members?
500
Quarterly Follow up or update calls
What is it called when we contact our customers after each quarterly look book is mailed to them and book an appointment?
500
Star Week
What is selling at least $300 retail a week (and reordering at least $150wholesale)
500
Ok Let's book your follow-up
What is the best booking line ever?
500
Systems
What is a planned format to follow in your business to have it run without effort?
500
Pearls of Sharing
What is the program Mary Kay created to learn how to share the business opportunity?