General
What does CADU stand for?
Caring, Accountable, Dedicated, United
What are the 3 styles or types of mask?
Full face, nasal cushion, nasal pillow
What are the 3 parts of every machine?
Disposable filters, tubing, and water chamber.
What items is the patient eligible for every 3 months?
Frame and tubing.
If an order is marked stale where do we find that process?
Stale Order
Where is our corporate office located?
Clearwater, Florida
What are the 3 parts that EVERY mask has?
What is a possible 4th part of the machine that is present in Philips Respironics machines?
Non-disposable or reusable filter.
What items is the patient eligible for every 1 month?
Cushions/Pillows
Disposable Filters
If you get a patient comes up as held sales when you hit F6 to place the order where do you find that process?
Held Sales
What is the diagnostic test needed to determine the need for pap therapy?
Sleep Study
What is an optional 4th part of the mask?
Chinstrap
How many types of tubing are there and what are they?
2, slimline (regular) and heated (climateline)
If a patient is not eligible for their supplies and they wish to purchase out of pocket (OOP), where do we send them?
If you receive a call that a patient is now deceased where would I go to find that process?
Deceased Patient
Where are our 4 call centers located?
Valdosta, Georgia
Nashville, Tennessee
Phoenix, Arizona
If a patient requests a chinstrap, what is the first step?
Look for current RX.
What type of water goes in the water chamber and where can it be found?
distilled water in the baby section
What 2 items require an additional specific RX to be added to a patient's eligible supplies?
Chinstrap
Heated tubing
If a patient asks why they should be ordering something and/or how often, where would we find that information in the CCC?
Rebuttals
Largo, Florida
Nashville, Tennessee
Phoenix, Arizona
What new Resmed mask is considered to be a hybrid mask?
Airfit F40
After how many years is a patient most likely eligible for a new machine and what is the name of the department that handles them getting a new machine?
5 years; Repap
What items is the patient eligible for every 6 months?
Headgear
Chinstrap
Non Disposable Filter
Water Chamber
If you need to look up a patient's prescription, where do you find the process to do that?
RX Look up