Show:
MEMBERSHIPS
PRE-BOOK
BOOKING
CUSTOMER SERVICE
CANCELLATIONS
100
This length is required for a corporate membership
What is 12 months
100
This should be suggested to all clients
What is their next appointment
100
This is required in order to book a suspended client
What is an updated account
100
This should be done if a client is in front of you and you are on the phone
What is place the call on hold
100
This should be done when a member asks to cancel their membership
What is show concern and ask questions
200
This is required when transferring a members service
What is a ten dollar transfer fee
200
When a client books multiple appointments they will receive this
What is a free enhancement
200
New clients should be booked at this time
What is on the 1/2 hour
200
You do this when you are speaking to a client
What is stand up
200
A client within their initial term must provide this
What is a doctor's note or proof of relocation
300
These are three extra benefits of a membership
What is member appreciation raffle; post cards; discount on Murad kits
300
If a client has difficulty getting in for appointments, they should be offered this
What is a standing appointment
300
When available all appointments should be booked as this
What is a 90 minute
300
If a client has a bad session these two things should be done
What is rebook and inform management
300
These two things must be filled out by the sales associate on the cancellation or freeze request
What is date and initial
400
In order to be an add on, these two things are required
What is same clinic location and household as primary member
400
The clinic should close with a pre-book percentage of
What is 40%
400
When checking out a frozen member this must be done
What is ring up additional charges
400
This acronym should be used when dealing with customer complaints
What is LAST
400
This must be added into the formula notes after giving a client a cancellation request
What is options discussed
500
A members second visit requires this
What is a second wellness introduction
500
This screen opens when the transaction is completed
What is the pre-book options screen
500
When available this should be offered to every client
What is a facial
500
Four of the seven Service Essentials
What is: Smile & Say Hello Always Be Professional Be Aware & Responsive Achieve as a Team Cleanliness Matters Smile & Say Thank You Have Fun
500
This is what the cancellation form states
What is "I understand that I will be charged one final membership dues payment and will continue to receive my membership benefits prior to the cancellation date. I also understand that I have 30 days from my final membership dues payment to use any remaining member services. After that time is over, I will forfeit any unused services."