You must purchase a gift card with a value of $_______ to receive a gift with purchase
What is $100
100
True or False: If a client responds to your pitch with.. "I need to talk to my husband"... This is an objection.
What is False! This is a stall.
100
How many new retail products is Massage Envy offering?
What is 4
100
What three FDA's won the holiday gift card raffle?
Who is Daniela, Tess and Breana
100
What is the value of the GWP?
What is $26
200
What is an example of a phone greeting you could use?
What is What is "Thank for you calling Massage Envy where we now have a V-Day gift card promotion, this is ______, how can I help you?"
200
How do you explain the time breakdown for a session during a pre-chat?
What is 5-50-5, The first five minutes is for a consultation and to undress to your comfort level, 50 minutes of hands on time and 5 minutes at the end to get dressed
200
What scent is the Goldleaf Gift set?
What is Gardenia
200
Identify the managers in their room, and their positions!
What is
North: Nicole - Assistant Manager
South: Jashree - Manager Anna - Lead FDA
Lake Forest: Alyssa - Assistant Manager Michelle - Assistant Manager
Operations: Amber and Katie
200
If a client purchases $550 in Gift Cards, how many GWP's do they receive?
What is 5
300
When does the 2nd time invitation card expire?
What is 4/16
300
What are the 3 most important questions on the Survey Form for guests?
What is
3) What are their needs?
5) How often they receive massage?
7) How often would they like to receive massages?
300
What material is the bath pillow made of in the Do Not Disturb Bath Kit?
What is terrycloth!
300
What three FDA's sold the highest value in Holiday gift Cards?
Who is Melissa, Brenen and Alejandra
300
What is the new slogan for Valentine's Day to piggyback their "because" campaign?
What is "Because flowers wilt and chocolates cause cavities"
400
What are the dates you can purchase the Valentine's Day Gift Card Promotion?
What is 2/1/16-2/15/16
400
How many times should a guest say no before you sit down?
What is 3
400
What retail offering is NOT a Massage Envy Exclusive set?
What is Spongelle Heart on a String
400
What is our brand promise?
What is "We help you take care of you"
400
What are the 4 steps to using the 2nd Time Guest Invitation Card?
What is
1) Fill our the Personal Message
2) Present it to the guest at check if the guest does not sign up
3) Encourage the guest to come back to your location
4) Pre-book them before 4/16/16
500
True or False: If a guest comes in for a session and does not sign up between the dates of 2/9-2/15, they receive a 2nd time guest invitation card.
What is False. To qualify, a guest must receive a session between 2/12-2/15/16
500
If your sales closing at the following percentages for a pay period, how much of your bonuses do you earn?3
>27%
27-34.99%
35% - 42.99%
43% and +
What is
What is
>27% = 50%
27-34.99% = 100%
35% - 42.99% = 150%
43% and + = 200%
500
What scent(s) do we offer the Whish Valentine's Day Trio in and what does it retail for?
What is Pomegranate and $32
500
Name everyone in the room. You can only get 3 wrong.
What is :)
500
What are 3 of 5 products included in the GWP?
What is:
1) Deodorant wipes
2) bath and Body Gel
3) Shaving Cream
4) Body Butter
5) Flawless Post Wax & Shave Serum