Memberships
What is the incentive to Join on your first appointment?
You get your service for FREE and only pay for your plan!
I have a 1 hour gift card for a standard massage; How much more for a 90 minute?
$35.00 ( Split the appointment into a 1 hour and a 30 min separate use discount/coupons find 30 min for $35.00
I Just found out I'm Pregnant and I CANT WAIT to book a prenatal! What do you have availible?!
Hi, and Congratulations! We would love to accommodate that, May I ask how far along are you? -Must be outside of 12 weeks to book a prenatal
Hi I need to cancel, I'm getting a Hip replacement this May, I know I have like 5 hours or so, Do I need to forfeit my hours?
Hello, I completely understand, Let's take a look at your plan. Yes I see you have some time accrued, May I ask, Do you enjoy Facials? You can still keep the membership open! Also if not as you know your hours roll over, When your recovered use stacked up hours to help mobility after your operation, Last resort before explaining a cancel Offer to Freeze.
How long do gift cards last?
Gift Cards hold cash value, Promotions expire 12 months after purchase
Why is Massage Luxe different from other like franchises?
At Massage Luxe we offer our clients flexibility, allowing you to have control of your plan, Offering upgrades or downgrades anytime after 30 days ! Most companies lock you in 6 months to a year. We are contract Free
What is the CBD enhancement? Is there THC in it? What is the cost? Can I use Prepaids.
CBD-infused massage oil helps reduce inflammation, ease sore muscles and joint discomfort, and promote deep relaxation. It’s great for guests dealing with chronic tension, pain, or stress, and helps enhance recovery while calming the body.it contains 0.03% THC; It's $30 OOP or 1 PPD.
Hi, I cancelled my membership, why am I still being drafted?! How do you respond; and...
-Where do you look first?
Hello, I'm sorry to hear that, May I get the phone number associated with the account so I can help?
_ Look at email forms sent, Look for Online cancel form, check notes, See a complete Billing Agreement
I need to cancel, My Husband was laid off I cant afford this anymore. I really enjoyed coming....
_ Client has 10 hours on Luxe Plan
I'm sorry to hear that, May you be interested in a down grade instead? 10 hours is accrued, Did you want to hear about our Express plan?
I'm checking out with a Gift Card for my appointment, Why do I need to put a Card On file? You have my code?
Hi, Yes so all appointments do require the client to put a Card on file, (Explain 2 hour policy) You may absolutely use your gift card at checkout.
I want to come in 4 times a month, What plan should I join and how much will that cost a month, Opposed to the guest rate?
The Epic plan is $140, This gives you 2 hours, With any membership the additional hours are $70 out of pocket, So in total that's $280 per month, Guest would pay $480!
What is the difference of a Hot Stone add on and the Hot stone specialty service? And explain What Hots stones are.
Hi, My account has been on Freeze for a while, I want to cancel but I have a lot of hours will I loose them?
If you cancel while frozen you will not have access to your hours, You will want to unfreeze prior to any changes If the plan is to utilize your account.
I don't care I have hours I don't care for your downgrades Just cancel me!! When can I use my last hour?!
Today is 4/21/2026
Billing Date is 4/22/2026
If you cancel today you will have 60 days from 3/22/2026 as it is 60 days from your last billing, not todays date
Why is a GIFT card the gift that keeps gifting?
A guest can join a Luxe plan for only $10.00 when redeeming a gift card
_ Use Gift Card to pay for the service, Select Luxe plan, Coupon membership to $10.00
Can I use the Express Plan at any location? I don't see this plan advertised, So I wasn't sure
Yes, All memberships can be used at any location
What is a Scalp Treatment?
This is a relaxing scalp therapy enhancement that uses a nourishing, vitamin-rich serum massaged into the scalp to hydrate the skin, improve circulation, and relieve tension in the head, neck, and temples. It promotes a healthier scalp while adding an extra level of relaxation to the service.
Hello, I recently Gifted my sister one of my hours on my membership and she just LOVED IT! she came to town again, sooner than expected and I really would like to treat her again, Can I gift her another, and How much was the fee?
I'm so happy to hear your sister enjoyed her session! Let me take a look at your account as there are some stipulations with gifting hours (You can only gift to the same person once in a 6 month period and it's a fee of $20.00) However (Sister may qualify for some intro's always check & or we may have a promotion going on)
I'm Traveling to Florida for the winter, I need to cancel my Epic Plan.
Traveling sounds fun! Did you know you can use your member benefits at any location?
I Have a gift card Id like to book an appointment, What is the first thing you should do
Check balance to be sure you book it to highest potential
I'm a cancelled member how will joining a membership save me money today? Can you explain that again?
So because you are a cancelled member, the appointment is $120, what we can do is join you for $80 on the Luxe plan which gives you an hour and that will cover today's appointment
I have Blood Pressure Issues and Diabetes I cant get Hot Stone What is similar?
LuXe Deep relief :Luxe Deep Relief and Hot Stone are similar because both are designed to relax tight muscles, improve circulation, and enhance pain relief, but they achieve it in different ways.
Hi, My back is KILLING me, I haven't been in in a while, life has been so busy.. On top of that I had a knee surgery. Who does a really good deep tissue?
Hello, I'm happy you are coming back to enjoy services! All of our therapist are trained to perform a deep tissue, Is the person you usually see still a good fit? May I ask how recently was your knee operation?
_ Any surgery has a wait time of a minimum 8 weeks; Doctors notes are encouraged as well
Hello, I was told if i freeze I wont loose my hours? Is that correct? and I can still come in and get my 15% off waxing if I'm frozen, Right?
Hello, Yes The freeze plan locks your hours on the account and ready for use when you reactivate, However while frozen you do not receive member benifits or rates.
What is a penny Gift Card, and what are the rules
This is a GC Clients would get when they bundle buy at Xmas; They will expire 12 months after purchase