This is how many tardies equal an unexcused abscence.
What is 3?
200
This is the person you call when you are looking for an ETA on a job in jeopardy.
Who is the Site Manager?
200
You can locate this tool for finding phone numbers on the SharePoint site.
What is the AT Contact Manager?
200
You have to make an entry for all 24 hour FSRs here.
What is the FSR log?
300
This is an OLI
What is an order line item?
300
HEAT stands for these things.
What are Hear, Empathize, Acknowledge, Treat.
300
This is the SLA on a WMT request.
What is 20 minutes?
300
You can find all of the outlines for the FSR processes from what main link on the SharePoint portal?
What is "Process Playbooks"?
300
This is the only 24 hour FSR that is eligible for a NC rollback.
What is "Complaint"?
400
This should be done each and every time you assign yourself an FSR.
What is press + ?
400
If you do not call this number, your absence will be a no call no show and may become grounds for dismissal.
What is the attendance hotline?
400
When you open an NC on this FSR type, you have to book it 72 hours out.
What is "Missing Equipment" ?
400
This is the list on SharePoint that you will use to locate email address for the local offices.
What is the MasTec E-Contact List?
400
Whether the customer wants a second opinion, or wants the work order cancelled due to the second opinion already being confirmed for the NLOS you will do this.
What is email the local office?
500
You must always check for these two things before you can open a NC roll back for a customer.
What is: work order status is closed and there are no open service calls?
500
Spaghetti straps, flip flops, shorts and sweats are examples of...
What is what not to wear to work.
500
This type of FSR is driven by responses to the automated survey.
What is the Post Call FSR?
500
You can use this form to look up pricing for non-standard work we can do for the customer.
What is the custom charge sheet?
500
If you are going to open a NC truck roll on a complaint FSR, you must get this first.