Master Gardener Basics
Office Procedures
Client Interaction and Providing the Answer
Researching the Answer
Pesticide Policy
100

This university oversees the Master Gardener program in Mason County.

What is Washington State University (WSU)?

100

At the start of a shift, volunteers should put out this item to signal availability.

What is the “Ask a Master Gardener” sandwich board?

100

When answering the phone, volunteers begin with this phrase.

What is “Master Gardener desk, speaking. How may I help you?”

100

Volunteers are instructed to “keep it local” by focusing research on this region.


What is the Pacific Northwest?

100

Master Gardeners must remind clients that this phrase governs pesticide use. 



What is “The label is the LAW”?

200

The Mason County Master Gardener mission is to provide information aligned with these nine items.

What are Wildfire Preparedness, Water Conservation, Nearby Nature, Pollinators, Clean  Water, Local Food, Soil Health, Plant Biodiversity and Climate Change?

200

Completed intake forms must be filed into one of these two categories.



What is Resolved or Pending?

200

If verbal descriptions aren’t enough, volunteers should request these.

What are samples or photos?

200

Who should you check with first about questions on ‘Noxious weeds’ in Mason County?

Who is our Mason County Noxious Weed Coordinator?

200

Recommendations must be limited to this group of gardeners, not commercial growers.  

Who are home gardeners?

300

New volunteers work alongside these individuals until they are comfortable with procedures.

Who are Certified Master Gardeners?

300

At the end of the day, volunteers must complete this form tallying resolved questions.

What is the Ask a Master Gardener Summary Inquiry Report?

300

Clients often provide information based on what they think is the problem, but volunteers must remember this.

What is “Client information may not be correct”?

300

Mason County Master Gardeners do not have the resources to conduct these.

What are site visits?

300

Master Gardeners are prohibited from recommending these DIY solutions. 



What are home remedies?

400

Volunteers should always wear this item to identify themselves when working in the office.

What is a nametag?

400

In case another MG has to follow up with a client after you, it is important to?

What is ‘document your research and findings’?

400

If you are unable to find the answer after your research.



What is 'file the intake form behind the pending tab of Intake Binder'?

400

The Program Coordinator knows who these individuals are for specific subjects like pests or irrigation.  

Who are local experts?

400

Organic products must still be used according to these instructions.

What are label instructions?

500

This phrase reminds volunteers that they don’t need to know everything and can get comfortable researching and get back to client at the end of your shift. 


What is “No one knows everything, not even Master Gardeners”?

500

The Acknowledgement form located in front of the Procedures Binder is signed how often?

What is once a year.

500

When giving pesticide or fertilizer information, volunteers must remind clients of this legal requirement.  

What is “Products must be used only as directed on the label”?

500

Research should focus on these types of websites to ensure science-based answers.  

What are university, academic, or Master Gardener websites?

500

WSU assumes liability for pest management recommendations only if they are based on these sources.

What are WSU-approved publications and references?